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Module 3 – Serving Customers with Disabilities

Image of a service animalWhat You Need to Know

What exactly is a service animal?

A service animal is any guide, hearing or signal dog or other animal individually trained to assist a person with a disability.

Did You Know?

Under the standard, an animal is a service animal if it is readily apparent that the animal is used by a person for reasons relating to his or her disability or if the person has a letter from a physician or nurse verifying that the animal is required for reasons relating to his or her disability. Typically, only staff in human resources or the disability services office would have access to medical documentation.

However, if it is not obvious that the animal is a service animal, it is appropriate for other university representatives – i.e., faculty and support staff who provide services to the public – to ask the person if it is a service animal.

 

 


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