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Module 3 – Serving Customers with Disabilities

Customers with Disabilities Who Use Service Animals

Each animal is trained to perform various tasks and provide a range of services.

Tips

What you should and should not do when communicating and interacting with someone who uses a service animal?

Did You Know?

It’s important to remember that service animals are working. They go through extensive training to be of service to the person with a disability.

If they are petted and played with while harnessed, it confuses them and may mean that they are not available if the person requires their assistance at that time.

In fact, this can be very dangerous for the person with a disability and may put him or her at serious risk for accidents.


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