Could physical queuing soon be a thing of the past?
A new service has recently been introduced at Carleton that can reduce wait times, help with physical distancing and improve the overall customer experience. It’s called virtual queuing, and it means that physical lineups may soon be a thing of the past.
It’s implementation was led by the Campus Card office, who chose to partner with QLess, a company specializing in software designed to manage virtual lineups meant for a variety of use cases. The Campus Services departments that have also adopted QLess include The Bookstore, The Print Shop, and Mail Services, with potentially more on the way.
Students can join the lineup for the department of their choice via text or through the web, and can choose to either make a future appointment (e.g. tomorrow at 1:30 PM) or request the next available time slot. After providing some personal details, they receive a confirmation text and are then free to do other things until their appointment time approaches. As their time slot nears, they’ll receive a reminder text message letting them know to head back towards the office to be served. If they’re running late, they can request additional time to get there, essentially allowing someone to virtually jump ahead in the lineup.
The service has already proven popular, with students, staff and faculty alike all taking advantage of its benefits.
Tuesday, September 8, 2020 in Bookstore, Impact, Mail Services, Print Shop, Set the Example
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