Frequently Asked Questions

Every CCMS website is already enabled with Google Analytics. To access analytics for your website, you will need to submit a request to the service desk with your Gmail address and the site you want to access Google Analytics for.

A more detailed guide on requesting Google Analytics assistance can be found here: Get added to Google Analytics with your Carleton email address.

In the meantime, you can also learn more about interpreting your site’s analytics with Google Analytics workshops, linked in the following article: Up Your Web Metrics Game with Free Google Analytics Workshops

To add a new editor to your website, you will need to submit the following form: Website Access Request. Web Services will then enable access for the specified person.

If you have created a draft homepage instead of editing the active homepage, you will need to contact Web Services to make the draft homepage into the active homepage.

You cannot preview unpublished changes to your homepage on CMS. To be able to see changes that you have made to your homepage, you need to publish those changes.

The following tutorial explains how to upload banners to your homepage: Homepage Banner.

Please note that to upload custom banners, some sites may need to have this feature enabled by Web Services. Contact Web Services to request this feature.

You can find instructions on adding a video to your page in the following tutorial: Videos.

You can download a .csv file of your form entries using the instructions found in this tutorial: Downloading a CSV file of form entries.

This tutorial explains how to edit the information in your website’s footer: Footer.

Instructions on how to create an image slideshow (or “gallery”) can be found in this tutorial: Gallery.

You can edit your website’s navigation menu with the instructions found in this tutorial: Site Navigation.

If you are having problems logging in, try the following:

• Retype your password.
• Check to be sure you are using the correct username. WordPress uses your MyCarletonOne username (not including @carleton.ca)
• Do not include an underscore or dot in your name. (Eg: marykathrynroberts)
• Ensure that caps lock is not on. Usernames and passwords are case sensitive.
• For faculty and staff, multi-factor authentication is required, using Duo. For more information on how to set up and operate Duo, see Carleton’s Duo website.

If all else fails, contact Web Services for assistance.