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Module 2 — Communicating with Customers with Disabilities

Communicating & Interacting with Customers with Disabilities

Why are alternate formats important for persons with disabilities?

As we learned earlier, persons with disabilities receive, convey and make use of information in a wide variety of ways.

Did You Know?

If an electronic version is not available, it can take weeks to produce a textbook in audio format and depending on the complexity of the material, up to four months to convert an entire textbook into Braille.

Some students with disabilities starting their courses in September often don’t get to use their textbooks until weeks or even months later.

One of the key things that faculty can do to help reduce this lag is to select the textbooks and other text materials they will use in their course as early as possible. This lead time helps the disability and library services offices to procure or produce them in alternate formats, giving students access to the materials at the same time as their classmates.


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