Welcome to our Year in Review. We are pleased to present this report that showcases some of our achievements and undertakings in our fiscal year 2022/23.
Carleton University is a leading institution of higher education that excels in teaching, research and community engagement. Looking back at ITS’s efforts and successes over the last year, three main themes begin to emerge: Academic and Learning Support, Collaboration and Communication, and Security and Infrastructure.
Our Vision
Working collaboratively, embracing new technologies and innovative ways of operating, we will provide best-in-class service to the Carleton Community.
Our Mission
We contribute to Carleton’s academic mission of teaching, research, and community service by providing professional services that are effective, efficient, and timely.
Professional Services Staff
127
Service Desk Tickets Resolved
23,694
Service Desk Calls Answered
31,366
Projects In Progress
26
Providing computing resources, support and expertise to Carleton students and researchers.
Number of Research-Capable GPUs
42
Number of RCS Sharefile Users
1,300+
Available Site-Licensed Software Packages
30
New Mobile App Enhances Student Experience
Carleton University announced the launch of its new mobile app in January 2023, taking advantage of new technologies and capabilities to further enhance the overall student experience. The new Carleton Mobile was redeveloped using modern technologies to connect current students to news, events, services and other key digital services while simultaneously improving the user experience, both through personalization and an increase in accessibility.
Community-Facing Services Increasingly Automated by API Store
Carleton’s API Store celebrated its first anniversary in Fall 2022 and, since its debut, it has become integral in making community-facing applications and services more interoperable. Used together, Carleton’s APIs and the API Store provide a wealth of enterprise data that can be used to automate services, such as the Ventus academic accommodations portal, the Brightspace learning management system, and much more.
Working to serve our community, our city and our world.
Number of ITS-Managed Websites
1,000+
Homepage Visits
4.1 Million
Number of Campaign Monitor Clients
161
New Digital Strategy and Roadmap Plots a Course to Carleton's Future
Launched in January 2023, the role of Carleton’s inaugural Digital Strategy and Roadmap is to determine the role of digital technologies in achieving Carleton’s Strategic Integrated Plan (SIP). It is an opportunity to reflect on the use of digital technologies across Carleton and to create a strategic direction for the future.
Campaign Monitor Launch Modernizes University's Mass Emailing Capabilities
In Fall 2022, Carleton University licensed and launched Campaign Monitor, an easy-to-use email marketing platform, for use by communicators, marketers and those looking to send bulk mailings across campus as an enterprise application.
New Web Accessibility Training Course Promotes Best Practices
More than one in five Canadians will experience disability throughout their lives. This is why it is necessary to design environments, including digital ones, in a way that acknowledges and accommodates disability. With this in mind, co-op students in Web Services designed and launched a Web Accessibility Training Course in Summer 2022 to teach Carleton website editors the most current best practices in accessible web design.
Providing, maintaining and securing the digital infrastructure that makes Carleton work.
Security Assessments Completed
33
Malicious Emails Blocked
60 Million+
Training Session Registrations
1,100+
Campus Card Racks Up Record Number of Swipes
As the Carleton community knows well, the Campus Card is the official identification card for use while on campus. In addition to being a simple ID, it acts as a library card, gym card, campus debit card, and door access card–all in one. In September 2022, we saw the Campus Card produce record breaking stats, with more than 2.1 million swipes in total. Not only does this record surpass the number of swipes in any month during the COVID-19 pandemic, but it also eclipses the record number of swipes before the pandemic began.
Students Enrol in Security Training Courses in Large Numbers
As October turned to November, ITS completed its Cyber Security Month campaign for 2022 with a number of successes under its belt. Thanks to a successful social media campaign, a record 1,100 members of the Carleton community enrolled in our Cyber Security Awareness courses, with students completing many of the available modules to enhance their understanding of cyber security topics.
Researchers Served Well by RCS ShareFile Storage Solution
RCS ShareFile, launched in 2021, is proving to be a popular storage solution for Carleton’s research needs. Offered by the Office of the Vice-President, Research and International (OVPRI) and ITS through Research Computing Services (RCS), ShareFile is a secure, online file sharing platform for researchers to store their data. In the past year, ShareFile has seen a sharp increase in usage. Researchers uploaded nearly 250 per cent more research data to the service in 2022/23 than the previous year.
ITS Rolls Out Advanced Email and Antivirus Protections While Minimizing Disruption
Did you know that a large percentage of cyber security threats originate through email? If you’ve ever clicked on an unsolicited email attachment from an unknown sender, your chances of downloading malware skyrockets. AI-based email protections were among the advanced protection features added to ITS’s existing suite of cyber security defences in August 2022, all while minimizing disruption to the campus community.
Ethernet and Fibre Optic Switches
900
Routers and Firewalls
40
Wi-Fi Access Points
2,900
Door Access Card Readers
4,700
Service Excellence
At Carleton University, we have a set of Service Excellence Standards that guide how we work and interact with our colleagues, serve the needs of our students and our faculty, as well as our external partners. The Service Excellence Awards are presented every year to recognize the outstanding contribution that faculty and staff make at Carleton everyday.
Congratulations to the Emergency Notification Team for winning this year’s Innovative Change Initiative Award! Information Technology Services staff members honoured for their work as part of this team include Adeyemi Adetula, Troy Bernard, Danny Brown, Joe Lorincz, Jared Losier, Pierre Morissette, Alfredo Simas, Todd Switzer, and Edwina Yin.
We are proud of what we have achieved in the past year and the many collaborations we have across campus.
Wishing you the best in 2023/24!