Service for: Faculty, Staff
Service Provider: ITS
Service Type: Communication

What is this service?

This service provides authorized personnel with a Carleton approved mobile communication device (e.g. cell phone, tablet) and SIM card to provide access to wireless calling and/or data access (e.g. wireless access to email, contacts, calendar events/meetings, tasks and other mobile-based applications).

How do I obtain this service?

If you require this service, you or your Departmental Administrator may submit a request, as below.


Wireless services incur ongoing monthly costs which must be approved by your Department Chair, Director, or Manager.

How-to Links

How do I receive support for this service?

ITS Service Desk

Support Availability

Hours of Operation (Fall)
Library Hours
Monday-Thursday: 8:00am-10:30pm 
Friday:  8:00am-10:00pm 
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

  • Provision of the standard voice plans and/or data services with: Rogers (primary), Bell or Telus
  • Support for various device types: iPhone, Android, Blackberry.
  • Synchronization of business email, calendar, tasks, memos, and contacts between the mobile communication device and the user’s computer
  • Password protection for mobile communication devices
  • Availability of device upgrade/replacement after minimum of one year of usage
  • Loaner and replacement devices based on availability
  • Return of defective device if provided by Rogers
  • Device function tutorial support and user workshops
  • International data and/or voice service package
  • Assess and provision travel plans
  • Negotiation and management of communication rates with vendors

Service Exclusions:

  • Support for any non-Carleton provided mobile communication device or service
  • Support for any non-standard applications including personal email and instant messaging applications
  • Support of any non-standard accessories that are not provided by the carrier upon activation

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