Please note that during the COVID-19 situation the Service Desk hours have been updated.  Agents are available via telephone, Chat, email and web form only.  Drop-ins are currently unavailable.

ITS Service Desk

The ITS Service Desk is your point of contact for all IT issues, requests and inquiries.  See a full list of services provided by the ITS Service Desk.

Email: its.service.desk@carleton.ca  (Monitored: Monday to Friday 8:30 am – 7:30 pm)
Phone: 613-520-3700
Chat: Customer Portal
Hours:  Monday to Friday: 8:30 am – 10:30 pm
Saturday – Sunday: 12:00 pm – 8:00 pm

ITS Service Desk Customer Portal

Visit the ITS Service Desk Customer Portal to raise service requests or report an IT related incident.  Users have the option to open a Jira ticket or engage with a live Service Desk agent via Chat (during business hours).  There is also the ability to check ticket status or review an archive of your previous tickets.  More information on how to do this can be found in the ITS Online Help Centre.

Online Help Centre

Looking for a quick answer?  The ITS Help Centre houses documentation to help you with all your technology needs at Carleton, including account and password info, email and wireless help. Visit the ITS Help Centre for more information.

Carleton IT Service Providers

For a full list of IT service providers, including Computing Support Units, please visit our IT Service Providers page.