Please note that during the COVID-19 situation the Service Desk hours have been updated.  Agents are available via telephone, email and web form only.  

ITS Service Desk

The ITS Service Desk is your point of contact for all IT issues, requests and inquiries.  See a full list of services provided by the ITS Service Desk.

For self-service help, visit our Online Help Centre.

Contact Us

  • Due to the COVID-19 response; Service Desk Agents are available via telephone, email or web form.  Drop ins are currently unavailable
  • Email:  (Monitored: Monday to Friday 8:30 am – 7:30 pm)
  • Phone: 613-520-3700

Hours of Operation

  • Monday to Friday: 8:30 am – 10:30 pm
  • Saturday – Sunday: 11:30 am – 6:00 pm

Online Help Centre

The ITS Help Centre houses documentation to help you with all your technology needs at Carleton, including account and password info, email and wireless help. Visit the ITS Help Centre. 

Carleton IT Service Providers

For a full list of IT service providers, including Computing Support Units, please visit our IT Service Providers page.