Welcome to Carleton University!
At Information Technology Services (ITS) we provide support and services to the campus as a whole.
In addition to the services listed below, we also encourage you to visit Carleton’s IT Service Catalogue, a directory of campus-wide services provided by Carleton’s 2-dozen IT Service providers.
We are here to help! For technical support:
- visit our Online Help Centre
- call our ITS Service Desk at 613-520-3700
- email our ITS Service Desk at firstname.lastname@example.org
- drop by our IT Help Desk located in the Discovery Centre in the Library
Your Computing Account
As a new graduate student, you have been provided a MyCarletonOne Account which you’ll need to activate. This account gives you access to:
- MyCarleton Portal (which provides access to Carleton Central, Carleton Email and campus announcements)
- Carleton’s wireless network
- computer labs and kiosks
- Home directory storage accessible from anywhere on the campus network (called the G-drive space which has 30 mb for file storage)
When setting up your account, be sure to pick a strong password. A strong password consists of at least 8 characters containing at least one uppercase, one lowercase, one number and one special character.
Every Computing Account comes with a Carleton Email account which is accessed through the MyCarleton Portal. As a student, this is your official Carleton email that the university uses to communicate important information to you.
At ITS we provide filtering of incoming spam e-mail messages on Carleton University’s primary e-mail gateway.
Some tips on reducing spam:
- Do not open an email that looks like Spam.
- Do not reply to a Spam message.
- Do not make your e-mail address available on web pages.
cuLearn is Carleton’s Learning Management System (LMS). You can access cuLearn through MyCarleton Portal.
The Educational Development Centre provides students and teaching assistants with resources to get the most out of Carleton’s Learning Management System.
Your Network Connection
- CU-Wireless provides encrypted (secure) access. Generally used to access private drives and printers, as well as to the Internet.
- CU-Internet provides unencrypted (unsecured) access. Generally utilized to access the Internet only
- Carleton University students, staff and faculty should only use the eduroam network while at partner institutions. While on campus, please use the CU-Wireless network.
We have over 600 computers which we support and evergreen every four years. As a graduate student you have priority in two computer labs – 808 Dunton and A420 Loeb.
We also have 80 laptops available for loan in the Learning Commons at the Library.
When connected to the Carleton network from your desktop system, you have access to the following network drives for file storage:
- P: drive with a maximum of 10MB storage and not publicly shared.
- W: drive with no set maximum storage but shared amongst all departmental users
- Temporary Data: available on the G: drive, with a maximum of 30MB storage.
Accessing Network Files Off Campus
The Virtual Private Network (VPN) client software is required for access to Carleton University resources that are restricted to on-campus use. The VPN client software provides a secure encrypted channel from your home to the campus and allows access to many campus restricted resources.
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