Welcome to Carleton University!
At Information Technology Services (ITS) we provide support and services to the campus as a whole.
We are here to help! For technical support:
- visit our Online Help Centre
- call our ITS Service Desk at 613-520-3700
- email our ITS Service Desk at firstname.lastname@example.org
- visit our Service Desk Customer portal and Chat with an online Service Desk agent (during business hours)
- drop by our IT Help Desk located in the Discovery Centre in the Library
Your Computing Account
As a new graduate student, you have been provided a MyCarletonOne Account which you’ll need to activate. This account gives you access to:
- MyCarleton Portal (which provides access to Carleton Central, Carleton Email and campus announcements)
- Carleton’s wireless network
- Computer labs and kiosks
Every Computing Account comes with a Carleton Email account which is accessed through the MyCarleton Portal. As a student, this is your official Carleton email that the university uses to communicate important information to you.
At ITS we provide filtering of incoming spam e-mail messages on Carleton University’s primary e-mail gateway.
Some tips on reducing spam:
- Do not open an email that looks like Spam.
- Do not reply to a Spam message.
- Do not make your e-mail address available on web pages.
Faculty and students in need of Electronic Classroom technical support should contact Instructional Media Services (IMS) at 613-520-3815.
Brightspace is Carleton’s new Learning Management System (LMS).
The Educational Development Centre provides faculty and teaching assistants with pedagogical support as well as technological teaching tools and resources to enhance the learning experience for students.
Your Network Connection
- CU-Wireless provides encrypted (secure) access. Generally used to access private drives and printers, as well as to the Internet.
- Carleton University students, staff and faculty should only use the eduroam network while at partner institutions. While on campus, please use the CU-Wireless network.
When connected to the Carleton network from your desktop system, you have access to the following network drives for file storage:
- P: drive with a maximum of 50MB storage and not publicly shared.
- W: drive with no set maximum storage but shared amongst all departmental users
Accessing Network Files Off Campus
The Virtual Private Network (VPN) client software is required for access to Carleton University resources that are restricted to on-campus use. The VPN client software provides a secure encrypted channel from your home to the campus and allows access to many campus restricted resources.
Stay informed with technology news on campus by subscribing to our RSS feed, or follow us on twitter @Carleton_IT.