There are two services available at Carleton: CU-Wireless and Eduroam. Wireless at Carleton is free for students, faculty and staff. Affiliates/guests sponsored by a faculty or staff member can get an account at no cost.
Wireless is currently available in key locations across campus. Wireless signs are posted. All you need is a laptop or PDA with a Wi-Fi compatible network interface card and a MyCarletonOne account.
For help connecting to the Wireless networks, please visit our Online Help Centre.
Each residence room is equipped with an Ethernet jack (one per occupant) to allow access to the Internet via ResNet. Internet access through ResNet is provided with the room at no additional charge.
The Residence network provides connectivity to all students from their dorm rooms. This service allows access to the Internet and to some computing resources on campus.
The residence network infrastructure is in place and maintained on a continuous basis.
Students use the network by authenticating with their MyCarletonOne Account, which is provided upon registration and must be activated. Maintenance activities and problem troubleshooting are initiated and reported via the ITS Service Desk.
When connecting to the ResNet be sure to protect your computer from viruses. All residence students have free access to Anti-Virus software.
ITS is responsible for the management of the enterprise network firewalls. In order to properly maintain the security of the Carleton University network infrastructure, the configuration of rules on ITS-managed network firewalls must be properly maintained.
Network Services is responsible for the continuing maintenance, security and evolution of the ever-growing campus network. Visit our network services rates page for pricing on services.
The Network Operations Centre (NOC) is where we monitor and ensure that the campus enterprise network and services are operating as engineered at optimum performance. Assessment, troubleshooting and resolution of malfunctions is detected by network monitoring tools. For more information, check out our Incident Management Process Diagram.
The NOC operates Monday to Friday from 8:30 AM to 4:30 PM and on Saturday and Sunday from 12:00 PM to 4:00 PM.
Thursday, October 26, 2017
Taking control of your own cyber security begins with understanding one simple fact: that the Internet can be a hazardous place. Whether you're banking, connecting with friends, working, or just passing the time, when you're online you are never alone. Just as you'd watch your back, your family, and your belongings in a busy...
Tuesday, October 24, 2017
10 Tips to Stay Safe on Social Media
October is Cyber Security Awareness Month and this week we’re talking about website safety, starting with social media. With so many of us using social media today, sites like Facebook, Twitter, and LinkedIn make perfect targets for scams. Here are our top 10 tips to stay safe on social media: Use a strong password. The...
Wednesday, October 11, 2017
Spotlight on IT: Cyber Security
Welcome to our eNewsletter, Spotlight on IT, where we spotlight a different trend or topic in the information technology world. If you would like to receive this publication in your inbox, subscribe here. October is Cyber Security Awareness Month This month we are participating in Cyber Security Awareness Month. We hope our campaign...
Tuesday, August 1, 2017
Protect your personal information
Protect not only your personal information, but your online identity as well. What you post online can come back to haunt you. Here are some tips to help you protect your personal information: Limit the amount of personal information you post when using social media tools such as Facebook, twitter and YouTube. Do not...
Thursday, July 27, 2017
Spotlight on IT: Machine Learning
Welcome to our eNewsletter, Spotlight on IT, where we spotlight a different trend or topic in the information technology world. If you would like to receive this publication in your inbox, subscribe here. Today’s spotlight is on Machine Learning. Computers that teach themselves? Sounds like something straight out of a sci-fi movie. But...
Thursday, April 27, 2017
Spotlight on IT: The Internet of Things
Welcome to our eNewsletter, Spotlight on IT, where we spotlight a different trend or topic in the information technology world. If you would like to receive this publication in your inbox, subscribe here. What is the Internet of Things? The Internet of Things refers to the interconnection of everyday objects through embedded computer devices...
Thursday, December 15, 2016
Introducing our New Online Help Centre
Along with our new name (ITS), we are also happy to introduce our new Online Help Centre. This is where you will now go to find documentation, video tutorials, and FAQs to help you do you what you need to do - such as connecting to the CU-Wireless, changing your MyCarletonOne password, setting up your voicemail,...
Tuesday, November 29, 2016
Network Issues are Being Experienced
An updated has been posted regarding this issue. Network issues are being experienced this morning impacting a number of services, including: Email Banner Carleton Central cuLearn MyCarleton Portal access to network drives The team is investigating and will provide details as they come in. We thank you for your patience as we work to...
Thursday, October 20, 2016
Spotlight on IT: Internet Edition
Welcome to our eNewsletter, Spotlight on IT, where each month we spotlight a different trend or topic in the information technology world. If you would like to receive this publication in your inbox, subscribe here. This month’s edition is all about the internet. Internet The internet got its start over 50 years ago and in...
Wednesday, October 19, 2016
The History of Wireless at Carleton University
Wireless was first introduced on Carleton campus in summer 2004. The demand for wireless services has increased significantly over the years. Month and Year Concurrent Devices Connected September 2013 7,588 September 2014 12,494 September 2015 14,385 September 2016 18,260 ITS has made significant enhancements to support the increased demand,...
Thursday, September 8, 2016
Connecting to Carleton’s Wireless Networks
There are two wireless services available at Carleton: CU-Wireless and Eduroam and both are free for students, faculty and staff. Wireless is currently available in key locations across campus. To connect, all you need is a laptop or portable device with a Wi-Fi compatible network interface card and a MyCarletonOne account. New Wireless Users...
Friday, September 2, 2016
6 IT Services New Students Need to Know
Technology is important to student success and Information Technology Services are here to help. Here are the top six IT services and websites that, as a new student, you should be familiar with: 1. Your MyCarletonOne Account Use this account to access a number of IT services, including logging into the MyCarleton Portal, Carleton's...
Thursday, May 26, 2016
Spotlight on IT – Social Media Edition
Welcome to our new eNewsletter, Spotlight on IT. Each month we will spotlight a different trend or topic in the information technology world. If you would like to receive this publication in your inbox, subscribe here. This month’s spotlight is on Social Media. Social Media Usage Canadians spend an average of 4 hours per day...
Thursday, May 26, 2016
Social Media in the Classroom
This fall I will be going into my fourth year here at Carleton. Over the past three years the use of social media in lectures, tutorials, or as channels for students to collaborate, has evolved dramatically. Given the theme of this month’s Spotlight on IT, I wanted to share with you my experiences using social media in...
Thursday, May 19, 2016
ITS Infographic: April Stats
The infographic below highlights some of the activity we saw in the month of April. Click on the image for a larger view. Accessible transcript is included below the image. Accessible Transcript ITS Stats - What Happened in April We provide enterprise IT solutions and services to support the learning, teaching, research, and administrative...
Thursday, March 31, 2016
6 Tips for Safe Online Banking
Banks use comprehensive safeguards to protect the integrity and security of your information and financial transactions. If you choose to bank online you need to do the same. Here are some tips to help you bank safely: Pick a strong password. Online Banking passwords must be unique and complex. It is highly recommended that...
Friday, March 11, 2016
ITS February Stats [INFOGRAPHIC]
Our team of 120 professional services staff provide enterprise information technology solutions and services to support the learning, teaching, research and administrative goals of Carleton University. The infographic below highlights some of the activity we saw in the month of February Click on the image for a larger view. The accessible...
Wednesday, May 6, 2015
Beware of Phishing Emails with Subject of Faculty/Staff/Student
Beware of phishing emails circulating on campus with the subject of "Faculty/Staff/Student" and appears to be from the Service Desk here at Carleton University. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and...
Wednesday, January 28, 2015
Wireless Satisfaction is Up from Last Year
Each year ITS participates in Carleton's Student Satisfaction Survey as part of the ongoing effort to improve the services provided to students. This past year students were asked about their experience with wireless on campus. In order to compare results, the same questions were asked in the 2013 survey, and we are happy to report that...
Thursday, December 11, 2014
Wireless Access Continues to Expand on Campus
Last month exterior wireless access points were added around the following buildings: Robertson Hall Staecie Building Paterson Hall Herzberg Building The access points were strategically positioned in highly trafficked areas to ensure coverage between buildings. For example, you will remain connected to the wireless network as you move...
Friday, November 28, 2014
6 Tips for improving IT security
Each individual has a responsibility for information security. Here are some simple and easy steps you can take to improve security. Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious...
Monday, November 10, 2014
Introducing Carleton’s IT Service Catalogue, a campus-wide directory of IT Services
With numerous providers of IT Services across campus, Carleton's IT Strategic Plan identified "Simplifying access to IT Services" as one of its 3 key initiatives. The MacOdrum Library, Teaching and Learning Services, the IT support groups in each of our Faculties, and ITS have worked together to create a campus-wide directory of IT Services....
Wednesday, October 15, 2014
Service Alert: Firewall issues – Multiple Webpages affected – Resolved!
Problems were experienced to multiple web sites including Banner earlier this afternoon (1:50PM). ITS investigated and service was returned to normal at approximately 2:10 PM....
Tuesday, October 14, 2014
Simple Tips to Keep you and your Information Safe
We each have a role to play in keeping our information, and ourselves safe online. Here are some easy ways to keep you and your information safe: Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first...
Thursday, October 9, 2014
ITS September Stats [INFOGRAPHIC]
September is the busiest time of the year for many departments at Carleton, ITS notwithstanding. The infographic below highlights some of the activity we saw in the month of September. Click on the image for a larger view....
Wednesday, October 1, 2014
October is Cyber Security Awareness Month
October is Cyber Security Awareness Month, a time to help Canadians protect themselves and their families against a wide range of online threats. Led by Public Safety Canada, the Get Cyber Safe campaign is designed to help better understand the cyber threats they face online and the simple steps they can take to minimize...
Friday, August 29, 2014
5 Carleton IT Services New Students Need to Know
Technology is important to student success and Computing and Communication Services are here to help. Here are the top 5 IT services and websites that, as a new student, you should be familiar with: #1: Your MyCarletonOne Account Use this account to access a number of IT services, including logging into the MyCarleton Portal,...
Thursday, August 14, 2014
Phishing Attempt with Subject of “Verify Your E-mail Account”
Beware of phishing emails circulating on campus with the subject of ‘Verify Your E-Mail Account'. Do not reply to the message, do not provide your email account information. This is a phishing attempt and this email should be deleted immediately. If you have already clicked on the link or have already responded to this email,...
Friday, May 2, 2014
UPDATE: Internet Explorer Security Vulnerability
Microsoft has released a patch for the Internet Explorer vulnerability that was disclosed on Monday, April 28th. ITS will be pushing out the patch to all CUNET workstations starting today, Friday, May 2nd. We ask that you install this patch and reboot as soon as you are notified the patch is available on your...
Monday, April 28, 2014
Internet Explorer Security Vulnerability
Today, Microsoft has announced a security vulnerability in all versions of Internet Explorer that will allow a malicious program to be run on your computer while you browse the Internet. For Windows 7 Users Until Microsoft provides a fix, ITS strongly advises against using Internet Explorer to surf off-campus websites. Please use an alternative...
Monday, February 10, 2014
Student Satisfaction Survey Results
Each year ITS participates in the Student Satisfaction Surveys administered by the Office of Institutional Research and Planning. In 2013 questions were asked about the Carleton's wireless network and access to student lab software. The importance of universal wireless coverage at Carleton to improve my overall learning experience is: Very...
Tuesday, January 28, 2014
Wireless at Carleton [INFOGRAPHIC]
Wireless was first introduced on Carleton campus in summer 2004. The demand for wireless services has increased significantly over the years. Month and Year Unique Devices Connected Concurrent Devices Connected November 2013 50,022 7,588 November 2012 45,687 5,923 November 2011 31,925 3,999 November 2010 22,992 3,019 In the past three years,...
Tuesday, January 14, 2014
The Charlatan Speaks to our Network Team about Carleton’s Wifi
Yesterday, Eddie Villarta, Manager of Network Services, and Chris Murray, Senior Network Engineer were featured in the Charlatan. The article, Full Coverage: Carleton's wireless landscape, covers the set-up, demand, and future plans for our wireless network. Read the...
Wednesday, November 20, 2013
The Importance of Customer Satisfaction Surveys
We have a number ways of measuring our successes here in ITS. As an IT department we have charts and graphs - heaps of data showing SPAM rejected, wireless usage, virus notifications, hits to websites and calls to the service desk. But how do we measure customer satisfaction? One way is through the...
Wednesday, October 2, 2013
5 Easy Ways to Keep You and Your Information Safe
October is Cyber Security Awareness Month. Here are some easy ways to keep you and your information safe: Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious email. If you receive an...