IT at Carleton

Carleton University delivers IT services using a distributed model — for more information, see Multiple departments across campus provide various types of IT services. Enterprise IT services are the core focus of Information Technology Services (ITS) unit. These are IT services that encompass the entire Carleton community, such as campus network, ERP systems, Help Desks, enterprise data centres, etc.

ITS Vision

Through our IT leadership and enterprise services, we will enable Carleton to be an exceptional learning and research university.

ITS Mission

Information Technology Services (ITS) provides enterprise information technology solutions and services to support the learning, teaching, research, and administrative goals of Carleton University. ITS is committed to engaging our customers in a collaborative and proficient manner.

ITS Departments

Department iconsClient Services

Key Services: ITS Service Desk, Hardware Services, Public Student Labs, Site-Licensed Software

icon-eaEnterprise Applications

Key Services: Banner, web services, Student, Finance, HR, Research enterprise system support and development

icon-securityInformation Security

Key Services: Security and information management policy, Identity access management, IT audit

icon-oiOperations and Infrastructure

Key Services: Network, Voice, Data Centre, Campus Card, Email, Operating systems, Research Computing Support

icon-pmoProject Management Office

Key Services: Information Systems project management