Current Departments: Queue Change Request

Please do not complete this form for general help with your QLess settings. For those inquiries, you may email qless@carleton.ca directly and we will reply as soon as we are able.

This form is for change requests related to an existing queue. Please note that system administrators may update any configuration or setting available to them in the Command Centre or Calendar without submitting a request.

Queue Name*
Please use the name of the queue as it is set up in QLess. If you need changes to multiple queues, complete a separate form for each.
Requestor Name*
If you are not listed as a contact for this queue, we will follow up with the primary contact for approval before proceeding.
First Last
Email*
Change Types*
What area(s) of your QLess setup need updates?
- Service Windows (add)
- Transaction Types
- Service Results
- Walk Ins (i.e. day-of line joining)
- Appointments (includes Resource updates)
Service Windows - Number Required*
How many service windows do you need at your location?
Transaction Types - ADD NEW or UPDATE*
List any transaction types you'd like added or changed. If you are updating an existing one, provide the current and updated wording.
New or Updated Transaction Type Current Wording (for updates only)
Transaction Types - REMOVE*
List any CURRENT transaction types you'd like REMOVED.
Service Results - ADD NEW or UPDATE*
List any service results you'd like added or changed. If you are updating an existing one, provide the current and updated wording.
New or Updated Service Result Current Wording (for updates only)
Service Results - REMOVE*
List any CURRENT service results you'd like REMOVED.
Walk Ins*
Please describe with as much detail as possible what needs to be done with your walk ins, or if you would like to add or remove this service.
Appointments*
Please describe with as much detail as possible what needs to be done with your appointments, or if you would like to add or remove this service.
Screen Capture(s)
Optional - depending on what you are asking for, adding screen captures may help us understand what is required.
Drop files here or

Max. file size: 15 MB.

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New or Updated Transaction Type	Current Wording (for updates only)

New or Updated Service Result	Current Wording (for updates only)