Service for: Faculty, Staff
Service Provider: ITS
Service Type: Communication

What is this service?

This service, known as Exchange or CUNET mail, offers an Email service to all faculty and staff.

How do I obtain this service?

  • This service is normally provisioned as part of the Faculty & Staff On-boarding process.
  • It may also be initiated through your departmental administrator or your faculty IT support representative opening a support ticket with the ITS Service Desk.
  • Contact the ITS Service Desk or your faculty support representative to request non-standard features relating to this service

How-to Links

Related Policies

How do I receive support for this service?

ITS Service Desk

Support Availability

Hours of Operation
(Fall-Winter hours)
Library Hours
Monday-Thursday: 8:00am-10:30pm
Friday:  8:00am-10:00pm 
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

Standard Features:

  • an Exchange mailbox with 50GB of storage
  • an Email Address:
  • A shorter Email Alias,, which points to the above address, for use on business cards and websites.
  • an entry in the Exchange Global Address Listing (GAL), to simplify addressing by other Exchange users.
  • the ability to schedule meetings via the Exchange calendar
  • the ability to redirect your email to a different address
  • Access via MS Outlook (PC & Mac), web browser (, smartphone or tablet

Non-Standard Features:

  • Create distribution lists
  • Create shared mailboxes for non-person department email addresses
  • Ability to receive voicemail as email attachment
  • Option to prevent deletion of email messages in a specified mailbox

Service Exclusions:

  • Ability to fax via email

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