Service for: Faculty, Staff
Service Provider: Faculty of Engineering and Design, 
Service Type: Technology and User Support

What is this service?

This service provides Faculty and Staff with a new or replacement desktop computer or laptop, as required.

How do I obtain this service?

Faculty and Staff are provided with a desktop computer or laptop by their department at the time of on-boarding, and should contact their departmental administer or Faculty IT Support for details, as well as for their departmental policies on the frequency of refreshing their computing hardware.

How-to Links

ITS maintains a list of preferred vendor, desktops and laptops:

…but each department and faculty has their own budget and guidelines with respect to which computers they fund, and the frequency with which they update faculty and staff computers.

How do I receive support for this service?

Contact your departmental administrator or faculty IT support contact.

Dept/School Email Phone
ITS (613) 520-3700
Faculty of Arts and Social Sciences (613) 520-2600 x1500
Faculty of Public Affairs – FPA (613) 520-2600 x1401
Faculty of Public Affairs – FPA  – Journalism (River Building) (613) 520-2600 x7407
Earth Sciences N/A
Chemistry (613) 520-2600 x3619
Physics N/A
Mathematics and Statistics N/A
School of Computer Science N/A
Sprott School of Business (613) 520-2600 x2362
Office of the Dean of Engineering (613) 520-5647
Department of Civil and Environmental Engineering (613) 520-2600 x7476
Department of Electronics (613) 520-2600 x2513
Department of Mechanical and Aerospace Engineering (613) 520-2600 x5636
Department of Systems and Computer Engineering (613) 520-5737
Azrieli School of Architecture and Urbanism (613) 520-2600 x3955
School of Information Technology (613) 520-2600 x2907
School of Industrial Design (613) 520-2600 x8317

Support Availability – IT Support Representatives except Journalism:

  • Monday-Friday: 8:30am-4:30pm

Support Availability – Journalism:

  • Monday: 1:00pm-4:00pm
    Tuesday: 8:00am-4:00pm
    Wednesday: 8:00am-9:00pm
    Thursday: 8:00am-4:00pm (Not available Sept. 26, Oct. 10, 24, Nov. 14, 28)
    Friday: Not Available

What is included?

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