What is this service?
This service is a collection of core IT services to facilitate “bringing on board” new faculty and staff arriving at Carleton.
How do I obtain this service?
The onboarding process is initiated by Human Resources upon hire of faculty and staff members. To complete the onboarding process, the new hire, his or her manager, or his or her department administrator will also contact his or her Faculty IT support representative, or the ITS Service Desk.
Staff and Faculty Services / New Faculty: carleton.ca/its/get-started/new-academics-2/
|Onboarding Service Item||Contact||Action Required|
|Campus Card||University Services||HR may escort or new hire will visit on his or her own, the Campus Card Office for photo and Campus Card:
Campus Card Office
Rm 407, University Centre
|Desktop computer/Laptop||Your Faculty or Department IT Support representative||Your departmental chair, director, or manager is responsible for provision and renewal of your desktop or laptop, if and as required.Upon joining Carleton, if a desktop or laptop is required and has not been provisioned, contact your department chair, director, or manager. They are also the contact when your desktop or laptop requires replacement.|
|Exchange email address and mailbox||ITS||This is automatically provisioned. Contact your faculty IT support representative or ITS, as required. See Related: Exchange (Faculty and Staff)|
|Alternative email address and mailbox||If desired: your Faculty IT support representative||If desired, contact your faculty IT support representative.|
|Network drives||ITS||This is automatically provisioned. Contact your faculty IT support representative or ITS, as required.|
|Additional Network drives (faculty-specific)||Faculty of Science, Faculty of Engineering and Design||This is manually provisioned in selected departments. Contact your faculty IT support representative, as required.|
How do I receive support for this service?
For assistance please contact the appropriate IT Customer Service Unit (CSU) within your department, listed in the table below, or the ITS Service Desk
|Onboarding IT support by Faculty/Dept||Contact email||Contact phone|
|Faculty of Arts and Social Sciencesfirstname.lastname@example.org||(613) 520-2600 x1500|
|Faculty of Public Affairs – FPAemail@example.com||(613) 520-2600 x1401|
|Faculty of Public Affairs – FPA – Journalism (River Building)||firstname.lastname@example.org||(613) 520-2600 x7407|
|Chemistryemail@example.com||(613) 520-2600 x3619|
|Mathematics and Statisticsfirstname.lastname@example.org||N/A|
|School of Computer Scienceemail@example.com||N/A|
|Sprott School of Businessfirstname.lastname@example.org||(613) 520-2600 x2362|
|Office of the Dean of Engineeringemail@example.com||(613) 520-5647|
|Department of Civil and Environmental Engineering||CEETechSupport@carleton.ca||(613) 520-7476|
|Department of Electronicsfirstname.lastname@example.org||(613) 520-2600 x2513|
|Department of Mechanical and Aerospace Engineeringemail@example.com||(613) 520-2600 x5636|
|Department of Systems and Computer Engineeringfirstname.lastname@example.org||(613) 520-5737|
|Azrieli School of Architecture and Urbanismemail@example.com||(613) 520-2600 x3955|
|School of Information Technologyfirstname.lastname@example.org||(613) 520-2600 x2907|
|School of Industrial Designemail@example.com||(613) 520-2600 x8317|
Support Availability – ITS Service Desk:
|Hours of Operation
Closed: Statutory Holidays (Details)
|Location||IT Help Desk, 4th Floor MacOdrum Library|
Support Availability – Faculty Help Desks except Journalism:
- Monday-Friday: 8:30am-4:30pm
Support Availability – Journalism:
- Monday: 1:00pm-4:00pm
Thursday: 8:00am-4:00pm (Not available Sept. 26, Oct. 10, 24, Nov. 14, 28)
Friday: Not Available
What is included?
- Key Standard features:
- MyCarletonOne (MC1) account
- Loading of software image: carleton.ca/its/all-services/computers/standard-computer-image-for-faculty-and-staff
- …when computer selected from: carleton.ca/its/all-services/computers/computer-purchase-program
- Wired Network access
- Wireless Network access (requires MC1 account)
- Exchange Email
- Network Drives access
- Upon Termination, removal of the following services:
- Non-standard features:
- Desktop/Laptop computer — the available hardware, software and applications vary by Faculty and department.
- Setup and configuration of computer. Computers selected from: carleton.ca/its/all-services/computers/computer-purchase-program can have a standard suite of software pre-installed: carleton.ca/its/all-services/computers/standard-computer-image-for-faculty-and-staff
- Phone set
- Installing/moving of physical network connections at user work spaces
- Installation and configuration of specific business applications
- Setup and configuration of Mobile communication device
- Banner access
- Service Exclusions
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