What is this service?
This service provides voice communications: desk phone, voicemail, conference speakerphones, and billing plans (local, long distance, and international).
How do I obtain this service?
This service is normally provided through the Faculty and Staff Onboarding service. If you require additional phone service, you or your Departmental Administrator may submit a request, as below.
Pricing
Phone services incur ongoing monthly costs which must be approved by your Department Chair, Director, or Manager.
How-to Links
- carleton.ca/its/all-services/phone
- carleton.ca/its/wp-content/uploads/QC-Quick-Reference-CarletonU.pdf
How do I receive support for this service?
ITS Service Desk
Telephone: 613-520-3700
Email: its.service.desk@carleton.ca
Support Availability
Hours of Operation (Fall-Winter) Library Hours |
Monday-Thursday: 8:00am-10:30pm Friday: 8:00am-10:00pm Saturday-Sunday: 12:00pm-8:00pm Closed: Statutory Holidays (Details) |
Location | IT Help Desk, 4th Floor MacOdrum Library |
What is included?
- Standard Features:
- Provisioning, configuration and support of dedicated faculty and staff phone lines and desk phones to make and receive interoffice, local, long distance, and international voice calls
- Internal call transfer, speakerphone, call history, and voicemail notification
- Interoffice voice calling capability using 4 digit phone extensions
- Voicemail
- Initiate conference calls with up to 7 additional participants using a desk phone
- Off-site access to voice mail box
- Technical support and fulfillment of service requests
- Monthly billing reporting on individual and group/organizational call costs and accounting including one-time and recurring monthly charges
- Non-Standard Services:
- Caller ID capability for identifying incoming callers for all VoIP telephones
- Calling card procurement and management
- Advanced voicemail service
- Procurement of additional voice hardware and accessories, such as headsets and conference phones
- Configuration of advanced call routing features (i.e. Automatic Call Distribution System)
- Provisioning and management of Toll-free numbers for Carleton’s business functions and programs
- Access to voice and audio/video web conferencing services
- Voice menu services for business functions/programs
- Work from home (Teleworker) service
- Automatic emailing of voicemail as an attachment
- Service Exclusions:
- N/A
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