Service for: Faculty, Staff
Service Provider: ITS
Service Type: Hosting and Management

What is this service?

This service enables Carleton University departments to accept credit card payments and process these payments in a manner compliant with the Payment Card Industry Data Security Standard (PCI DSS). Carleton E-Commerce is an in-house online payment service managed by Web Services, in collaboration with Financial Services.

How do I obtain this service?


Set up cost is $100. The financial service providers (the credit card companies, the university’s chosen the third party secure gateway provider and clearing bank) all charge additional fees.

How-to Links

How do I receive support for this service?

ITS Service Desk

Support Availability

Hours of Operation
Library Hours
Monday-Thursday: 8:00am-10:30pm 
Friday:  8:00am-10:00pm 
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

  • Key Standard Features:
    • PCI Compliant Online Form
    • Daily Reconciliation
    • Customer Information in the form of CSV files
  • Non-Standard Features:
    • N/A
  • Service Exclusions:
    • The service is not designed to manage complex event planning (for example, conferences where room booking or integration of membership databases are required.)

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