Using your voicemail
Advanced voicemail
Voice menu
Setting up your voicemail
- Dial 4000
- Enter the temporary passcode provided by Voice Services
When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial guides you through your first mailbox session, explains how to record a greeting and your name, and prompts you to change your temporary password.
Accessing your voicemail from your own extension
- Dial 4000
- Enter your personal passcode
Accessing your voicemail from another extension
- Dial 4000
- Press the * key when prompted to enter a passcode
- Enter your mailbox number followed by the * key
- Enter your passcode when prompted
Accessing Voicemail from Outside the University
- Dial the external Voicemail access number 613-520-4000
- Press the * key
- Enter your mailbox number followed by the * key
- Enter your passcode when prompted
Voicemail guides and tips
Call forwarding to voicemail
- press *8 4000
Logging into a voicemail box from a different extension
To into a voicemail different than the extension from which you are calling:
- Dial 4000
- Enter *
- Enter the mailbox number followed immediately by *
- You will then be prompted for your password
Forwarding to voicemail while you’re out of office
If you plan on being out of office for an extended period or on vacation, you can program your extension to forward to voicemail immediately so callers do not have to wait for four rings. Follow these steps:
- To activate call forwarding, lift receiver and dial *8 then 4000
- To cancel call forwarding, lift receiver and dial ##61
Extended Absence Greeting
The Nupoint voicemail system also allows you to record an extended absence greeting if you will be away without overwriting your primary greeting.
To do this, log into your voicemail box and select:
- U for user options
- G for greeting
- G for extended absence
- R to record, say your message then press #
- X to save it
Your extended absence is now recorded.
Advanced Voicemail
Link your voicemail to your email!
Advanced Voicemail is a feature that places a copy of your voicemail messages in your email inbox. This service is ideal for you if are one who often works from home, travels on business or is computer centric.
For instructions on using Advanced Voicemail, please read our Advanced Voicemail User Guide.
With Advanced Voicemail you can:
- Receive voicemails, in the form of a .wav file, directly into your email inbox
- Manage your voicemails from your email inbox (play, erase or forward as an email) or via a web interface
- See the details of your voicemail on one screen – who called, when, length of the message
- Play your voicemails from your Smartphone without dialling in
- Create voice message distribution lists from your computer
This feature is only available to customers with VoIP phone sets.
Cost: no charge
Voice Menu
A Voice Mail Menu is used to create a menu consisting of many branches that allows a business to direct people to various services based on selecting a number from the menu.
To order a Voice Menu, please contact Voice Services by email
Pricing
| Voice Menu Mailbox Monthly rental | $2.00/month |
| Voice Menu License | $40 flat rate |
| Initial Set-up | $45.00/hour (minimum 1 hour) |
| Programming Changes | $45.00/hour (minimum 1 hour) |