Service for: Faculty, Staff, Students
Service Provider: ITS
Service Type: Connectivity

What is this service?

This service provides access over the internet via secure connection to the Carleton University Campus Network.

A VPN (Virtual Private Network) connection makes your local device (e.g. home computer) act as if it were physically connected to Carleton University’s campus network.

Note: Almost all University services are accessible off-campus WITHOUT the use of a VPN.

How do I obtain this service?

This service is delivered as part of the onboarding process for staff and faculty, as well as for students.

For additional features, contact the ITS Service Desk as below.

How-to Links

How do I receive support for this service?

ITS Service Desk
Telephone: 613-520-3700

Service Availability:

VPN Access is accessible 7 days a week, 24 hours a day

Support Availability – ITS Service Desk:

Hours of Operation
Library Hours
Monday-Thursday: 8:00am-10:30pm 
Friday:  8:00am-10:00pm 
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

  • Key Standard Features:
    • Access to Carleton’s network
    • Technical support and fulfillment of service requests
  • Non-Standard Features:
    • Dedicated Virtual Private Network (VPN) connections between Carleton University and third parties (for site-to-site connectivity) are available upon request and approval
  • Exclusions:
    • N/A

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