Service for: Students
Service Provider: Faculty of Engineering and Design, Faculty of Science, ITS
Service Type: Technology and User Support
Service Provider: Faculty of Engineering and Design, Faculty of Science, ITS
Service Type: Technology and User Support
What is this service?
This service is a collection of core IT services to facilitate “bringing on board” students arriving at Carleton.
How do I obtain this service?
On-boarding technology management is initiated by Registrar’s office upon student admittance to the University.
Onboarding Service Item
| Onboarding Service Item | Contact | Action Required |
| Campus Card | University Services | Campus Card Office Rm 407, University Centre (613) 520-3547
|
| Computer/Laptop | Your Faculty, Department, or Instructor may have specific recommendations | ITS recommended computer selection from preferred vendors: carleton.ca/its/all-services/computers/computer-purchase-program/ |
| Student email address and mailbox | ITS Service Desk | This is automatically provisioned. Contact ITS, as required. |
| MyCarletonOne (MC1) account | ITS Service Desk | This is automatically provisioned. Contact ITS, as required. Related: carleton.ca/its/get-started/new-students-2/#mc1 |
| Network drives | CCS | This is automatically provisioned. Contact ITS, as required. |
How-to Links
N/A
How do I receive support for this service?
ITS Service Desk
Telephone: 613-520-3700
Email: its.service.desk@carleton.ca
Support Availability
| Hours of Operation (Fall-Winter) Library Hours |
Monday-Thursday: 8:00am-10:30pm Friday: 8:00am-10:00pm Saturday-Sunday: 12:00pm-8:00pm Closed: Statutory Holidays (Details) |
| Location | IT Help Desk, 4th Floor MacOdrum Library |
What is included?
- Key Standard Features
- My Carleton One (MC1) account
- Email address (@cmail.carleton.ca) and alias (@carleton.ca)
- Wired network access in computer labs and residences
- Wireless access (requires MC1 account)
- Shared drive access
- Carleton Campus Card
- Non-standard Features
- N/A
- Service Exclusions
- N/A
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