Service for: Students
Service Provider: Faculty of Engineering and Design, , ITS
Service Type: Technology and User Support

What is this service?

This service is a collection of core IT services to facilitate “bringing on board” students arriving at Carleton.

How do I obtain this service?

On-boarding technology management is initiated by Registrar’s office upon student admittance to the University.

Onboarding Service Item

Onboarding Service Item Contact Action Required
Campus Card University Services Campus Card Office
Rm 407, University Centre
(613) 520-3547

Computer/Laptop Your Faculty, Department, or Instructor may have specific recommendations ITS recommended computer selection from preferred vendors:
Student email address and mailbox ITS Service Desk This is automatically provisioned. Contact ITS, as required.
MyCarletonOne (MC1) account ITS Service Desk This is automatically provisioned. Contact ITS, as required. Related:
Network drives CCS This is automatically provisioned. Contact ITS, as required.

How-to Links


How do I receive support for this service?

ITS Service Desk

Support Availability

Hours of Operation
(Fall-Winter) Library Hours
Monday-Thursday: 8:00am-10:30pm 
Friday:  8:00am-10:00pm 
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

  • Key Standard Features
    • My Carleton One (MC1) account
    • Email address ( and alias (
    • Wired network access in computer labs and residences
    • Wireless access (requires MC1 account)
    • Shared drive access
    • Carleton Campus Card
  • Non-standard Features
    • N/A
  • Service Exclusions
    • N/A

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