- Refunds & Transfers
- LLeaP Credits and Gift Certificates
- Cancellation Policy
- Codes of Conduct
- Online Offerings
**Please note that our policies have changed**
Last modified on October 10, 2023.
Effective April 3, 2023, all LLeaP participants will register for lecture and workshop events/series via LLeaP Learn, our new registration and learning platform.
By registering for any Lifelong Learning Program event/series, all participants acknowledge that they have read, understood, and agreed to the following policies. Any participant who is enrolled by another person hereby agrees to all of the Lifelong Learning Program’s policies.
We are no longer able to process transfers; participants may submit a withdrawal request and enroll/register in a different event/series at their own discretion (subject to availability). A $15.00 administrative fee will apply for all withdrawals from LLeaP lecture and workshop events/series lasting 3 weeks or longer. Participants who wish to withdraw from an event/series will receive the following reimbursement on their original form of payment.
For requests that are made:
- Within 10 or more business days* prior to the series start date:
- Full refund less the $15.00 administrative fee
- Within 9 business days prior to the series start date:
- 85% refund less the $15.00 administrative fee
- Within 4 business days prior to the series start date:
- 75% refund less the $15.00 administrative fee
- Within 24 hours of the series start date:
- 70% refund less the $15.00 administrative fee
- After 24 hours of the series start date:
- No refunds
E.g. If your lecture begins on Thursday, March 16th, to receive a refund in category a. you must request your refund on or before Friday March 3rd.
If you would like to make an extenuating withdrawal request on compassionate grounds, click the button below to complete the form and provide formal documentation of your circumstances for consideration.
Exceptions will be granted at the discretion of the Lifelong Learning Program and will be subject to the $15.00 administrative fee.
- All refund requests for lecture and workshop events/series must be submitted directly through your LLeaP Learn account.
- *‘Business days’ are Monday – Friday between the hours of 8:30am – 4:30pm
REFUND REQUESTS (FOR SINGLE-LECTURE PRESENTATIONS):
Occasionally, the Lifelong Learning Program offers single-lecture presentations, meaning a stand-alone lecture that is not part of an event/series. Withdrawal requests received more than 10 business days prior to the single-lecture presentation will receive a full refund less the $15.00 administrative fee. No refunds will be accepted within 10 business days of the single-lecture presentation.
- All withdrawal requests must be submitted directly through your LLeaP Learn account
A reserved ‘seat’* in any LLeaP offering is only guaranteed once LLeaP has received your payment in full. Upon receiving a waitlist invitation and unless specified otherwise, participants will have 24 hours to complete all applicable payments. Non-payment after 24 hours will result in the loss of your reserved ‘seat’* in the course.
- *‘Seat’ refers to your reservation of a space in the course (online or in-person).
In collaboration with Parking Services, LLeaP is proud to offer a discounted parking rate to participants attending LLeaP series on Carleton’s main campus.
- Participants who register in any LLeaP series taking place on campus will receive parking instructions and a unique discount link in their welcome email upon successful enrollment.
- Parking is pay-per-validation.
- Participants must follow the instructions provided in order to ensure the discount code works.
- Failure to follow parking instructions will result in parking payment at the regular rate.
- If your parking discount does not work, visit our parking page for possible reasons why.
*LLeaP is not responsible for parking costs incurred for any reason.
We are no longer issuing LLeaP credits.
Note: If you have an existing LLeaP credit/gift certificate, please fill in this form prior to registering for an event. Once your information has been confirmed, you will receive a coupon code valid for use on LLeaP Learn.
The Lifelong Learning Program reserves the right to reschedule or cancel its offerings. At the discretion of the Lifelong Learning Program, registered participants will be offered a rescheduled lecture, recorded lecture, or reimbursement for a cancelled lecture due to lecturer illness or a technical problem. Participants who are unable to attend a rescheduled lecture will be offered a refund. Reimbursements will be pro-rated, and no administrative fee will apply in this instance.
Registered participants are prohibited from sharing and/or facilitating access to LLeaP series/events with non-registered persons, including parking codes, room numbers, lecture slides, recordings, and any other copyright-protected or sensitive information. Non-registered participants are prohibited from attending and/or accessing LLeaP series/events and proprietary information in any unauthorized capacity.
Without limitation to other remedies that may be available, all participants agree that failure to comply with this policy may result in forfeiture of the registered participant’s seat without refund for the remainder of the series and/or loss of access to future participation in the Lifelong Learning Program.
ACCESSING LECTURES AND MATERIALS:
Registered participants acknowledge and accept that all learning materials, including lecture slides and Zoom links for online series, will be made accessible exclusively via the LLeaP Learn platform.
RESPECTFUL LEARNING ENVIRONMENT:
The Lifelong Learning Program will not tolerate any content that is defamatory, hateful, racist, xenophobic, sexist, vulgar, obscene, threatening, insulting, offensive, and/or abusive.
Participants must agree that when participating in Lifelong Learning Program events/series, they will:
- respect the privacy of others by refraining from taking screenshots and/or asking for personal information.
- be respectful of others and understand that disagreement may occur when discussing certain topics. Listening to other people’s comments is part of the learning experience.
Violations of this agreement may result in the removal of the offending participant from the event/series without reimbursement.
The Lifelong Learning Program requests that participants refrain from using perfumes, colognes, and/or other heavily scented products before attending any in-person lecture or workshop event/series. Scented products may cause allergic or asthmatic reactions that interfere with the health and learning of others.
TECHNICAL EQUIPMENT FOR ONLINE OFFERINGS:
Participants require high-speed internet to participate in online LLeaP series/events.
Participants should install Zoom’s free application for Windows or Mac desktop computers (or tablets with keyboards) for the best experience. Participants are to test their ability to use Zoom by downloading the free desktop application and using this test link, https://zoom.us/test, before attending any online event/series.
By registering for and participating in an online LLeaP series/event, participants understand and give consent to the recording of each Zoom meeting, and to the possible recording of their legal name, image, voice, and likeness from the gallery view, speaker view, share screen view, and/or chat transcript. Registered participants understand and agree that they are entitled to turn their web cameras off and change their Zoom display names to reflect an alias, but that their voice and/or chat messages may be captured in Zoom recordings, should those functionalities be used.
By registering for and participating in an online LLeaP series/event, participants further understand and give consent to the recording being uploaded to LLeaP Learn, accessible for viewing by registered participants logged into their personal LLeaP Learn accounts. Carleton University reserves the right to also use recordings for other educational, academic, or scholarly purposes, including promotional or advertising purposes. Registered participants understand and agree that participants’ access to recordings of online LLeaP series/events is temporary and will be removed 7 days from the date of the final series/event meeting.
LLeaP series/events contain elements protected by copyright law and are the property of Carleton University and/or their respective owners. All rights reserved. Registered participants are prohibited from recording and/or downloading Zoom meetings and/or recordings or any portion thereof, either through the application itself, any other application, smartphone, computer or device. Registered participants are prohibited from sharing their LLeaP Learn log in credentials and/or allowing non-registered persons to access and/or view recordings of online LLeaP series/events.
Carleton University reserves the right to disseminate partial or entire Zoom recordings for educational or promotional purposes on the LLeaP Learn platform or any other platform used by Carleton University. This policy does not guarantee the availability of recordings for all online LLeaP series/events.
VIRTUAL OFFERING WAIVER:
Online participants must agree to the following: “I will be participating remotely in the Lifelong Learning Program and will not be on-site at Carleton University. I will be using my personal computer, phone, and internet at my own expense for the duration of the Lifelong Learning Program offering I am enrolled in. I understand that it is my responsibility to ensure I have up-to-date antivirus software and other internet security to prevent malicious software that could damage my computer systems or those of the University. If any technical issues arise, such as a cyber-attack or loss of data, the University will not be held liable for any and all costs, expenses, or claims arising from a loss of data or any other software or hardware damage.”
TECHNOLOGY ISSUES WHILE ATTENDING ONLINE EVENTS:
Participants should contact LLeaP for assistance if technology problems have barred them from participating in online events/series despite repeated attempts to solve the problems. If technology problems on LLeaP’s side prevent an online event/series from running or completing, LLeaP will offer a rescheduled lecture, or a recorded lecture. Participants will be offered a refund if they are unable to attend a rescheduled lecture for which a recording is not possible. Reimbursements will be pro-rated, and no administrative fee will apply in this instance.
The Lifelong Learning Program reserves the right to change its policies at any time. Please ensure that you have read and understood the policies before registering for a LLeaP offering.