Mail Services is now using mail kiosks and lockers on campus. This page will explain how they work, and what it means for Carleton faculty and staff.
Why did we introduce lockers?
The kiosks & lockers allow the Mail Services staff to improve service across campus. Before the lockers, we could only offer service to select buildings each day due to capacity limitations. With the lockers in place, we are able to offer service to every department on campus, every day.
Where are the lockers located?
The lockers are grouped together into 5 kiosks, spread across campus. Each kiosk has a number of individual lockers of varying sizes, to accommodate different package dimensions. The specific locker you will need to access will vary each time you go, as they are allotted based on package size and the order in which mail is logged into the system.
The kiosk names and their corresponding locations are:
- Tory Building
- Loeb Building
- CTTC Building
- Canal Building
- Health Sciences Building
Which locker group will my department use?
Generally, departments use the locker kiosk closest to them, but this may vary by locker demand. Whenever mail is put in to a locker for you to pick up, an email notification will be sent that includes the name of the specific locker kiosk you need to visit.
However, generally speaking, here’s a breakdown of which buildings will be serviced by which locker kiosks.
| Tory | Loeb | CTTC | Canal | Health Sciences |
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Who will be notified when there is mail to pick up?
Each current department has given us an email address that will receive mail notifications when there is mail to be picked up. The majority of departments are using a shared email inbox or distribution list in case any one person is sick, on holiday, otherwise busy, etc. If you are a new department that needs to set up mail delivery, please email us at mailservices@carleton.ca.
How do I use the lockers?
- When mail or small/medium packages for your department (or anyone within your dept) arrives, Mail Services will sort the mail like always, and then deliver it to your department’s designated kiosk.
- Once the mail is in a locker, an email notification will be sent out to your department’s notification list.
- The email will include both a PIN # and a QR code, either of which can be used to open your reserved locker.
- Note that the specific locker within the group will change based on package size, volume, etc.
- If your department does not pick up the mail within a few days, a reminder notice will be sent out.
- If the mail is not picked up within 5 to 10 days (time may vary based on locker demand), it will be returned to Mail Services, and you will need to pick it up from our office in Paterson Hall.
How do I send outgoing mail?
Each set of lockers also includes a slot for outgoing mail. Simply bring your mail (both inter-office and external) to the lockers and drop it off! If your mail doesn’t fit in the slot, let us know and we can arrange a specific pickup.
Your outgoing mail must have a proper address so we can charge the appropriate departmental account. Personal mail can be dropped off, so long as there is already postage attached. Please be aware that both departmental mail that is not properly labelled and personal mail without postage attached will be opened and returned to the department.
If a unique account is being charged for postage (i.e. anything other than the ordinary department account), it may be best to organize a pickup directly with the mail services team.
Is ALL mail going to be delivered through these lockers?
For the most part, yes, but there are a few exceptions:
- Oversized packages that don’t fit in the lockers (Canada Post and Amazon packages that are too large will be delivered or held in the T31 Paterson mail room)
- Dangerous/hazardous goods
- Highly confidential mail
These kinds of items will continue to be delivered directly to your department or other agreed-upon locations, such as Steacie Science Stores or the Machine Shop in Mackenzie.
Do I need to change my address in any way?
There are no changes needed to your public address for this new system. The incoming mail will be delivered to us the same as always, this is just an internal change in how we get it to you.
What email address will send me the mail notifications, so I can whitelist it?
The mail notifications will be sent from maillockers@admin-mail-lockers.carleton.ca.
Questions?
Do you have a question about this process that you don’t see covered here? Please ask us! You can email us at mailservices@carleton.ca.