Service Excellence

We Care

• We take pride in our work and our surroundings. We ensure that our physical environment is accessible, well maintained, and free of hazards.
• We make our services accessible.
• We take an interest in the work, studies and research of others.
• We actively solicit feedback from our community, and tailor our services to their needs.
• We are committed to supporting academic, professional and personal successes in an inclusive, equitable and meaningful way.
• We participate in Service Excellence initiatives.

We are Professionals

• We are ambassadors of Carleton University. We share our pride in being a member of the Carleton Community. Our attitudes and behaviours are guided by the values of the University.
• We demonstrate a high level of competency in our work, and a willingness to share this knowledge. We value each other’s contributions.
• We continuously inform and educate ourselves in our work.
• We conduct ourselves in a professional manner and protect the privacy of others, whether in conversation or correspondence.

We are Responsive

• We listen attentively to people before we respond, and seek confirmation that we have understood them correctly.
• We inform our community of the options available to them.
• We appreciate the time of others.
• We provide timely, accurate, and quality information.
• We anticipate and innovate to fulfill the needs of the campus community.
• We take responsibility in the interactions we have, and solve problems at the first opportunity. If a referral to another area is required, we do so in a personal manner.

We are Reliable and Courteous

• We are approachable and welcome the opportunity to provide assistance.
• We follow through to make sure that needs have been addressed in a satisfactory manner.
• We ensure consistent, effective and efficient day-to-day operations of our departments.

We Treat Everyone as an Individual

• We approach each interaction as a new opportunity; we respect the diversity of the community that we serve.
• We recognize the importance of providing our services in an equitable, inclusive and customized manner.
• We take the time to put people at ease and to make them feel valued.