1. What is an Ombudsperson?
  2. Why is Ombuds Services Different?
  3. How do I make an appointment?
  4. Are you like a lawyer for me?
  5. Our Team

The Ombudsperson is available. Please use the Contact Us form.


Ombuds Services is an independent office jointly funded by Carleton University and Carleton University Students Association (CUSA). The Graduate Students’ Association (GSA) contributes to CUSA’s funds for the office. Both undergraduate and graduate students are welcome to use our service. We help hundreds of students every year to find clarity on issues and explore options in situations of conflict on and off campus.

What is an Ombudsperson?

An Ombudsperson is a confidential,  independent, informal, and neutral party that provides a service to Carleton University’s students, staff, and campus partners.

An Ombudsperson can help to explore options in a safe space to help you find a resolution.

For example…

  • Academic Integrity allegations
  • Student Conduct allegations
  • Grading concerns
  • Appeals
  • Student accounts
  • Communication and interpersonal issues
  • Landlord and Tenant issues
  • Consumer issues
  • Referrals to other services for filing complaints

Why is Ombuds Services Different?

Ombuds Services is an independent program that is jointly funded by Carleton University and the Carleton University Student Association (CUSA).

Ombuds Services is managed and operated independently and therefore is a place you can trust to bring your concerns.  We work to bring about fair outcomes.

How do I make an appointment?

Appointments can be made here

An appointment is often available the same day or within 48 hours.

Are you like a lawyer for me?

No, Ombuds Services is not a legal service and the Ombudsperson is not a legal advisor.

The Ombudsperson advocates for fairness and natural justice, works to bring about fair outcomes, and provides recommendations to parties to resolve conflict.

The Ombudsperson will help you to understand your rights and responsibilities and help you figure out what is going on in your situation.

Our Team