Welcome to the BDM FAQ page. In an attempt to make it easier to find answers to your questions we have organized the FAQs into categories.
- How can I get access to BDM and the documents I need to work with?
Access to BDM is based upon the documents that you require access to. You will first need to determine what documents you need access to and the business office that owns those documents. Once you have this worked out then you will need to contact the BDM Functional Specialist in that business office to request the access you require.
- How do I find the full computer name of my PC?
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- Click on the Windows Start button to open the start menu
- From the Start menu select Control Panel
- On the Control Panel select System and Security
- From the System and Security screen select System
- On the System screen locate the Computer Name listed under the Computer Name, domain and workgroup settings section
- When I try to log in to Web Access directly it tells me my password is not valid
If you are trying to access Web Access directly you must do so using your Banner/MC1 username and password credentials. In order for Web Access to know what those credentials are you must first log on to Banner and launch Web Access from a Banner form. This action will synchronize your Banner credentials with Web Access and BDM. If you have changed you Banner password recently then you need to go through Banner. Password changes in Banner or MC1 do not synchronize to BDM.
- Why don't Word and Excel documents open in MS Word or MS Excel?
MS Word and MS Excel are not considered to be native file formats for BDM and Web Access. They are referred to as Foreign Files. When these file types are opened in Web Access they get “converted” to a more text based format for viewing.
- Why can't I query a Multiple Application Query on certain document types?
Multiple Application Queries will only allow you to search on document types that are common to ALL the applications being joined by the query. If a particular document type does not exist in one of the applications behind the query it will not be available.
- Does it matter what browser I use when using Web Access or when viewing documents?
No. Web Access is a browser agnostic application. It works equally in Internet Exlorer, Chrome, FireFox and Safari. It also works equally on Windows or MAC.
- Can I use Web Access on my MAC?
Yes. Web Access is a web based application that can be used equally on Windows and MAC.
- Can I open and view documents from Carleton Central on my MAC?
Yes. The integration from Carleton Central to BDM is not operating system specific. It is also not browser specific.
- Why can't I scroll through all the pages of a document using a vertical scroll bar?
Web Access does not provide scroll bars. Page scrolling is done using the NEXT PAGE, PREVIOUS PAGE menu items in the Document Viewer.
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