This ‘How can we help?’ sheet aims to help administrative staff answer the following questions:

  • Which services does Business Operations provide … ?
  • What is the difference between the ‘Business Office’ and ‘Business Operations’ …?
  • Who should I call for help with … ?

(Click here for a static PDF version: Business Operations: How can we help?)

Business Operations

We provide financial services and advice to the University community with respect to the processing of financial transactions, including

  • guidance related to Financial Services’ policies,
  • taxation requirements,
  • cash-handing processes, and
  • we can do your invoicing.

Location: The ‘Business Office’ is the physical location where you can find us, 301 Robertson Hall
Phone: 613-520-2600, ext. 2494

Business Operations’ Organization Chart


Accounts Payable

Accounts Payable is responsible for the timely and accurate processing of all non-payroll disbursements made by the University.

Phone: 613-520-2600, ext. 3627

Services Offered:


Cash and Banking

The Cash Office processes all of the incoming financial transactions for the University (e.g. student payments, grant funding, ancillary sales).

Phone: 613-520-3629

Services Offered:

Student Accounts

Student Accounts Receivable is responsible for responding to student inquiries related to the payment of fees.

Phone: 613-520-2600, ext. 3636

Services Offered:


General Accounts Receivable

General Accounts Receivable ensures the timely processing of invoices for services performed by the University community.  This service includes the mailing of invoices, collection and deposit of receivables and finally journalizing all pertinent accounting entries for the end user to review on FAST reporting.

Services Offered: