We are committed to offering a wide variety of tools, support and training to help you get started with eShop.  On this page you will find a user guide, video tutorials and FAQs.  Let us know how we’re doing at facts@carleton.ca.

Access the System: www.carleton.ca/eshop

Questions? Email eshop@carleton.ca

Frequently Asked Questions (FAQs)

Most Popular FAQs

Getting Started FAQs

Click Here for more FAQs …

eShop Documentation

In-class System Training and Seminars

For a list of sessions …

Video Tutorials

It may look like a great many videos, but based on your feedback we’ve purposely kept them short so you can pick and choose by topic.

Please let us know at facts@carleton.ca if something is not quite right with a video.

Getting Started Series

Topic Role Video (length) How-to Sheets
01. Signing into eShop for the first time Anyone  4:56
02. How to Create Index and Activity Code Lists Anyone  4:20
03. Shopping eShop: Hosted Catalogues Anyone  6:50
05. Shopping eShop: Level II Punchout Catalogues Anyone  5:26
06. Cart Tips Anyone  4.15
07. Filling Out eShop Forms: Purchase Requisitions Anyone  5:58
08a. Filling Out eShop Forms: Cheque Requisitions for Payment to a Vendor Anyone  6:47
08b. Filling Out eShop Forms: Cheque Requisitions for Payment to an Independent Contractor Anyone  10:42
09. Filling Out eShop Forms: Internal Service Providers (being updated) Anyone  4:15
10. Tracking Your Requisition Anyone  3:50
11. Receipting Your Purchase Order Anyone  4:11
12. How do I place a Catering Order in eShop? Anyone 2:06
*note that requisitions are what carts become once they have been ‘checked out’ and sent on for approval.

Approval Series

Topic Role Video (length) How-to Sheets
13. Accessing Your Pending eShop Approvals from Email Approvers  1:19
14. Accessing Your Pending eShop Approvals Through eShop Approvers  1:28
15. How to Grant Access to Funding Sources Approvers
16. Reviewing and Approving Pending Requisitions Approvers  3:42
17. Editing a Requisition Approvers  4:16
18. Returning a Requisition to a Requestor vs Cancelling a Requisition Approvers  2:21
*note that requisitions are what carts become once they have been ‘checked out’ and sent on for approval.

Advanced Series

Topic Role Video (length) How-to Sheets
19. Improving Search Results using Filters Anyone  1:68
20. Split Funding Anyone  2:50
21. How to Assign a Cart Anyone  2:49
22. Searching Documents Anyone  3:10