We are committed to offering a wide variety of tools, support and training to help you get started with eShop.  On this page you will find a user guide, video tutorials and FAQs.

Let us know how we’re doing at facts@carleton.ca.

Frequently Asked Questions (FAQs)

Most Popular FAQs

Getting Started FAQs

Click Here for more FAQs …

eShop Documentation

In-class System Training and Seminars

For a list of sessions …

Video Tutorials

We are adding new videos weekly. It may look like a great many videos, but based on your feedback we’ve purposely kept them short so you can pick and choose by topic.

Please let us know at facts@carleton.ca if something is not quite right with a video.

Getting Started Series

Topic Role Length (min) Scripts
01. Signing into eShop for the first time Anyone  4:56
02. How to Create Index and Activity Code Lists Anyone  4:20
03. Shopping eShop: Hosted Catalogues Anyone  6:50
04. Shopping eShop: Punchout Catalogues Anyone  6:41
05. Shopping eShop: Level II Punchout Catalogues Anyone  5:26
Anyone  4.15
07. Filling Out eShop Forms: Purchase Requisitions Anyone  5:58
08a. Filling Out eShop Forms: Cheque Requisitions for Payment to a Vendor Anyone  6:47
08b. Filling Out eShop Forms: Cheque Requisitions for Payment to an Independent Contractor Anyone  10:42
09. Filling Out eShop Forms: Internal Service Providers (being updated) Anyone  4:15
10. Tracking Your Requisition Anyone  3:50
11. Receipting Your Purchase Order Anyone  4:11
12. How do I place a Catering Order in eShop? Anyone 2:06
*note that requisitions are what carts become once they have been ‘checked out’ and sent on for approval.

Approval Series

Topic Role Length (min) Scripts
13. Accessing Your Pending eShop Approvals from Email Approvers  1:19
14. Accessing Your Pending eShop Approvals Through eShop Approvers  1:28
15. How to Grant Access to Funding Sources Approvers
16. Reviewing and Approving Pending Requisitions Approvers  3:42
17. Editing a Requisition Approvers  4:16
18. Returning a Requisition to a Requestor vs Cancelling a Requisition Approvers  2:21
*note that requisitions are what carts become once they have been ‘checked out’ and sent on for approval.

Advanced Series

Topic Role Length (min) Scripts
19. Improving Search Results using Filters Anyone  1:68
20. Split Funding Anyone  2:50
21. How to Assign a Cart Anyone  2:49
22. Searching Documents Anyone  3:10