We are committed to offering a wide variety of tools, support and training to help you get started with eShop. On this page you will find a user guide, video tutorials and FAQs.
Let us know how we’re doing at facts@carleton.ca.
Frequently Asked Questions (FAQs)
Most Popular FAQs
- Where can I find the complete list of commodity codes and associated account codes?
- What is an index?
- Where can I find a complete list of the internal vendors in eShop?
Getting Started FAQs
Click Here for more FAQs …
eShop Documentation
- User Guide: eShop User Guide V5
- Information Sheet: eShop Information Sheet
In-class System Training and Seminars
Video Tutorials
We are adding new videos weekly. It may look like a great many videos, but based on your feedback we’ve purposely kept them short so you can pick and choose by topic.
Please let us know at facts@carleton.ca if something is not quite right with a video.
Getting Started Series
| Topic | Role | Length (min) | Scripts |
| 01. Signing into eShop for the first time | Anyone | 4:56 | |
| 02. How to Create Index and Activity Code Lists | Anyone | 4:20 | |
| 03. Shopping eShop: Hosted Catalogues | Anyone | 6:50 | |
| 04. Shopping eShop: Punchout Catalogues | Anyone | 6:41 | |
| 05. Shopping eShop: Level II Punchout Catalogues | Anyone | 5:26 | |
| Anyone | 4.15 | ||
| 07. Filling Out eShop Forms: Purchase Requisitions | Anyone | 5:58 | |
| 08a. Filling Out eShop Forms: Cheque Requisitions for Payment to a Vendor | Anyone | 6:47 | |
| 08b. Filling Out eShop Forms: Cheque Requisitions for Payment to an Independent Contractor | Anyone | 10:42 | |
| 09. Filling Out eShop Forms: Internal Service Providers (being updated) | Anyone | 4:15 | |
| 10. Tracking Your Requisition | Anyone | 3:50 | |
| 11. Receipting Your Purchase Order | Anyone | 4:11 | |
| 12. How do I place a Catering Order in eShop? | Anyone | 2:06 |
| *note that requisitions are what carts become once they have been ‘checked out’ and sent on for approval. |
Approval Series
| Topic | Role | Length (min) | Scripts |
| 13. Accessing Your Pending eShop Approvals from Email | Approvers | 1:19 | |
| 14. Accessing Your Pending eShop Approvals Through eShop | Approvers | 1:28 | |
| 15. How to Grant Access to Funding Sources | Approvers | ||
| 16. Reviewing and Approving Pending Requisitions | Approvers | 3:42 | |
| 17. Editing a Requisition | Approvers | 4:16 | |
| 18. Returning a Requisition to a Requestor vs Cancelling a Requisition | Approvers | 2:21 |
| *note that requisitions are what carts become once they have been ‘checked out’ and sent on for approval. |
Advanced Series
| Topic | Role | Length (min) | Scripts |
| 19. Improving Search Results using Filters | Anyone | 1:68 | |
| 20. Split Funding | Anyone | 2:50 | |
| 21. How to Assign a Cart | Anyone | 2:49 | |
| 22. Searching Documents | Anyone | 3:10 |