eShop Frequently Asked Questions

Thank you for your questions!  We are tracking the answers and posting them here.  Many more to follow!

Are we missing the FAQ you’re looking for?  Email us at facts@carleton.ca.

General

• What is eShop?

Getting Started

• Who has access to eShop?
• How do I log into eShop?
• I can’t log in.  What should I do?
  
• Who do I contact if I need assistance with eShop?
• Can I control the number of eShop emails that I receive?
• Reviewing Notifications in eShop
• You are an approver who will be away.

Vendors and Catalogues

• What if the vendor sells the item I want, but it is not in eShop?
• What if the vendor is not in eShop?
• What do I do when an eShop vendor does not have the currency I need?
• Information Technology Services (ITS)
  • How do I find the standard imaged desktop computers or laptops in eShop?
  • When you have a computer imaged by ITS Hardware Services, be sure to change the shipping address.
• Dining Services
  • I’ve increased a Dining Services catering order that I submitted through eShop.  How do I pay for the increase?
  • I have to place a Dining Services catering order for an event that is less than 3 days away.

Funding

• How do I get access to a funding source?
• How do I grant a student/ colleague/ administrator access to my funding?
• How do I set a funding default?
• What is an index?
• Where can I find the complete list of commodity codes and associated account codes?
• I always use the same activity codes.  Can I make a list of commonly used codes to choose from?

Cheque Requisitions

• Important facts to know when filling out eShop cheque requisitions.
• What address do I use when I am checking out a cart with a cheque requisition in it?

Assigning Carts

• How do I view the documents related to an assigned cart?

Other

• I’ve submitted a requisition.  Can I still make a change to it?
• Shipping Costs in eShop.
• How to change which period a transaction is billed to.

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