Trouble finding users to add to your Team?
If you cannot find someone you wish to add to your Team, the two most likely causes are:
- You are searching for the wrong name – check their email address.
For example, if you’re unsuccessfully searching for Mary Smith, but upon checking their email address find it’s marianneSmith@cunet.carleton.ca, try searching for Marianne.
- You are searching for someone who does NOT yet have access to Teams.
While Carleton ensures that staff/faculty are licensed for the email component of Office 365, access to the Office 365 “extras”, including Microsoft Teams, requires the end-user first accept the Microsoft offer for these “extras”: carleton.ca/ms-offer-faculty
Note: If neither of the above apply, please cannot contact the Service Desk to enter a ticket to verify that the end-user in question has an MC1 (My Carleton One) account and that they have enabled access to the Office 365 “extras.”