Service for: Faculty, Staff
Service Provider: Faculty of Engineering and Design, Faculty of Science, ITS
Service Type: Connectivity

What is this service?

This service provides wired network connectivity across campus to connect institutional resources (e.g. PC labs, faculty and staff computers, phones, printers, and servers) and to the internet. For wireless access see Wireless Network Connectivity.

How do I obtain this service?

This service is typically delivered as part of the Faculty and Staff Onboarding service.

If you require additional wired network  connections, you or your Departmental Administrator may submit a request, as below.


Installation of wired Network outlets incur a one-time installation cost which must be approved by your Department Chair, Director, or Manager.

How-to Links

How do I receive support for this service?

ITS Service Desk

Support Availability – ITS Service Desk:

Hours of Operation
Library Hours
Monday-Thursday: 8:00am-10:30pm
Friday:  8:00am-10:00pm
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

  • Key Standard Features:
    • Interconnectivity between buildings on campus
    • Internet access
    • Network and Internet security
    • Stable network performance
    • Monitoring and alerting of campus network performance, security, and availability
    • Technical support and fulfillment of service requests
  • Non-Standard Features:
    • Business-to-business network connections between Carleton University and third parties (for site-to-site connectivity)
  • Exclusions:

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