Wednesday, March 31, 2021

Warranty on Mobile Devices

Our corporate plan includes a 2 year warranty on all devices purchased from the Available Devices list. This includes: - Replacement with a refurbished device if there is an out-of-warranty defect - Replacement with a refurbished device if there is accidental damage with a $135 processing fee. You can submit a warranty request by... More

Tuesday, May 21, 2019

Reimbursements of Personal Mobile Cellular Expenses Ceasing Effective June 1st, 2019

Effective June 1st, 2019, Carleton will no longer reimburse personal mobile/cellular plans charged to operating or ancillary funds. As per the Acquisition of Wireless Cellular Services Policy, the majority of employees who require a mobile device will need to transfer to Carleton’s Corporate plan. This policy, which came into effect April 2018,... More

Thursday, April 25, 2019

Changes to Rogers mobile service starting on May 1, 2019

Carleton has contracted with Rogers to provide mobile phone services for faculty and staff FOR BUSINESS USE!  This plan only applies to devices that are paid for by University funds. What do I have to do? Anyone under the Carleton corporate plan already will be automatically transferred to the new plan on May 1,... More

Tuesday, October 24, 2017

Important Announcement regarding your October 1, 2017 Rogers invoice

Due to a technical error, the credits for the MMS overage from the September 1st invoice did not get applied to the October 1st invoice for your Rogers mobile services. Some accounts were also charged a returned payment fee. These charges will be fully credited back to your account. We apologize the inconvenience.... More

Wednesday, September 20, 2017

Email Access Issues in iOS 11

If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues. How does this affect me? Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office... More

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