To submit a request for a refund please complete this form.
Note: if you are requesting refunds for fifteen individuals or more please submit a spreadsheet (.xls, .xslt, or .csv file format) with your name and the name of the event/service/product. In the spreadsheet include: The credit cardholder name, the amount of the refund (incl. HST if this was charged), the full reference number (see below), and the date and time of the credit card purchase. You can submit this to the ITS Service Desk.
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- If you are the administrator of an event or service being sold via the CU Ecommerce service, you can request a refund on behalf of one of your customers.
- To request a refund, complete this form on behalf of your customer. We cannot accept refund requests from the customer directly, only events/services administrators.
- You must use a Carleton email address when filling out the Your Email field.
- Credit card holders cannot request a refund for themselves.
- Please remind your customers that credit card companies take up to 30 days to complete a refund.
Below is an example of a receipt.
The event ID is shown as LRC20X
The Reference Number, or Trans Ref is LRC20X-aae7e-34-98
=========== TRANSACTION RECORD ==========
CARLETON WEB
1125 COLONEL DRIVE,301 Ottawa, ON K1S5B6 Canada
TYPE: Purchase ACCT: Visa $ 1.13 CAD
CARD NUMBER : ############5046
DATE/TIME : 14 Oct 20 09:34:48
REFERENCE # : 001 641851 M
AUTHOR. # : 03028I
TRANS. REF. : LRC20X-aae7e-34-98
Approved - Thank You 000
Please retain this copy for your records.
Cardholder will pay above amount to card
issuer pursuant to cardholder agreement.
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