Notice: If you need to cancel your appointment, we require 24 hours cancellation notice for appointments Tuesdays, Wednesdays, Thursdays and Fridays. Monday appointments must be cancelled by noon Friday or you will be charged.

 Three methods to cancel an appointment:

  1. Telephone – (613) 520-6674
    • Please leave a message if after hours
  2.  Email
  3. Replying to text message reminder received before appointment date

**When cancelling please be sure to include your name and date and time of your appointment**

Late cancellation and no-show fees are as follows:

  • 15 minutes $30
  • 30 minutes $60
  • 45 minutes and over $100

Note: Payment for missed appointments may be made at the clinic. The University business office will be notified of any outstanding charges and your transcripts will be withheld pending payment. Please be advised that we do not respond to email messages. If you need to reschedule your appointment please call back during regular clinic hours.