1. How to Book an Appointment
    1. Online
    2. FAQs

Health and Counselling Services is proud to announce the launch of our new Collaborative Health Record (CHR) system. The new CHR system will allow you to receive reminders, request appointment changes, complete forms, update contact information, securely communicate with our clinic, and book appointments online through a patient portal using the UpPatient app or at https://carletonu.inputhealth.com/

We are currently offering online booking for acute issues such as sore throat, cough, asthma, and injuries and other medical issues.  We are also offering online booking for counselling intake appointments only.

Appointments are released after midnight for the same day of booking for the Urgent care clinic.  You will receive confirmation of this appointment via email during office hours.

An appointment is necessary for most visits and suggested for the following:

  • Counselling and Mental Health Management
  • STI Testing (non-symptomatic) and Results
  • Birth Control
  • Prescription Renewals (please plan ahead)
  • Minor Dermatology Assessments and Procedures
  • Travel and Vaccine Management

Mental Health appointments must be booked by our Patient Care Coordinators either in-person or by phone. To schedule a follow-up counselling appointment, please visit our Counselling webpage.

For an in-clinic visit, please arrive 15 minutes before your appointment. Remember to bring your Carleton ID card and health card. If you are more than 15 minutes late, the appointment will be rescheduled for another time and the Cancellation Policy will be in effect.

How to Book an Appointment


Download the UpPatient app on your phone to book an appointment. If you need assistance downloading the app, check out this helpful guide.

Or book at https://carletonu.inputhealth.com/


  1. Download the UpPatient app from Google/Apple.
  2. When you launch the app, you must search for Carleton University Health and Counselling Services.
  3. Create your account. For more information on how to create your account, please visit here.

For a video tutorial on using the TELUS Collaborative Health Patient Portal, please check out this link.

For a video tutorial on booking an appointment using the TELUS Collaborative Health Patient Portal, check out this link.