- What is the process if I wanted to see a counsellor?
If you are a current Carleton student, then you have access to HCS’ counselling services. Your Student Health Fee covers these services. If you would like to make an appointment with a counsellor you can do so two ways:
- Come in to HCS to fill out an “Intake Form”. This form can then be returned to one of the Patient Service Coordinators who will be happy to book you an appointment with a counsellor.
- Print the “Intake Form” located on our homepage, fill it out and email it to email@example.com. You will be contacted shortly after your form is reviewed.
Counselling is typically delivered on a short term basis, but the decision is ultimately up to the counsellor. You can make an appointment to receive support on any topic that you feel you would like to discuss (eg. breakups, anxiety, stress, home trouble etc.). For more information please see Counselling Services.
- What do you do during an initial counselling session?
First step is to fill out an online intake form and email it to HCS. You will be contacted with a first appointment time. You can make a preference for the gender of the counsellor you would like to see.
When you arrive you will be given a second more detailed intake form to complete prior to meeting with the counsellor.
The first appointment is an opportunity for you to meet the counsellor who will start an assessment by reviewing your intake form and taking a brief history. You may ask questions and/or talk about what your concerns are and what you would like to work on in the therapeutic setting.
For some students the one appointment may be all they need. For others, they will discuss length and frequency of sessions with the counsellor. Some students may be referred to on or off campus groups or to community resources or to a physician depending on the assessment.
- Why does the clinic sometimes stop accepting walk-in patients prior to the posted closing time of 3:45 p.m?
Due to fluctuating patient demand, there are days and times of the year when walk-in is busier than usual and may close early. It means we have reached the maximum number of patients that the walk-in physician can see before the clinic closes. We apologize for any inconvenience that this may cause and strongly urge patients to visit the clinic within 2 hours of the posted closing time to increase the chance of being seen that day.
- What is the approximate wait time at the walk-in clinic?
Due to fluctuating patient demand, we are unable to reliably deliver approximate wait times to walk-in patients. Please take this into consideration when visiting the walk-in clinic between or before other commitments. Patients will be seen on a first-come first-serve basis, although need for immediate medical attention will be taken into consideration.
- Can you provide my results over the phone?
In no circumstance can we provide medical results over the phone. Only doctors are authorized to read and provide the results of any medical tests performed. We will make every effort to contact you if your test results are abnormal to inform you to book a follow up appointment. You must book a follow up appointment with your doctor in order to go over the results in detail.
- Are Doctor's Notes covered by OHIP/insurance?
No. Doctor’s Notes are not covered by OHIP or by UHIP, nor are they covered by the CUSA Health & Dental Plan or the GSA’s Health Benefits. As well, most private insurance providers do not cover this expense. Doctor’s notes are a chargeable service and are $15.
- Can I get a Doctor's Note for a past illness?
No, you cannot come to HCS and ask a doctor for a Doctor’s Note for a past illness. You must see a doctor when you are presently ill in order for them to make an appropriate diagnosis. It is then up to the doctor’s discretion to possibly provide you with a note relaying that illness to your work, professor etc.
- Do I need to check-in for an appointment?
Yes. When you arrive at HCS for your appointment please check-in with one of the Patient Service Coordinators. They will collect your Health Card information and let the doctor/counsellor know that you have arrived.
- Why do I have to pay a fee for arriving late/not showing up/cancelling within 24 hours?
Our doctors see patients on a very strict time limit. In order for everyone to be seen in a timely manner, it is important to arrive on time for your scheduled appointment. You have 24 hours prior to your appointment to cancel online or by phone. If you cancel within 24 hours you will be charged a fee, as it is difficult to find another client to take that spot on short notice. The doctors/counsellors have to be compensated for their time. For more information please see Cancellation Policy.
- Can I schedule a same-day appointment?
Due to fluctuating patient demand, same-day appointments (or, receiving an appointment time on the same day you request one) might not be possible. Please allow 10 days notice to schedule an appointment with a doctor. This also applies to appointments needed for prescription renewal. Prescription renewal cannot be made through a walk-in appointment, so please ensure you book in advance of running out of your prescription.
- What do I need to bring to my appointment?
You must bring your Provincial Health Card (ie. OHIP) or your International Health Card (ie. UHIP), and your student card to each and every visit to HCS.
- What are the methods of payment accepted at HCS' Accounts?
HCS’ Accounts office can accept payment in the method of debit, credit or cheque. If you would prefer, any outstanding dues can also be applied to your student account where you can pay this off on Carleton Central (where you pay your tuition). We do not accept payment in the form of cash.
- What does my CUSA Health & Dental Plan/GSA Health Benefit Plan cover?
HCS does not deliver the Health Plans provided by CUSA or the GSA. You must go to your respective student association in order to receive more information about coverage. Services provided by HCS are covered by the Student Health Fee included in your tuition, this is located on your statement of account where you pay your tuition.