- Why does the clinic sometimes stop accepting walk-in patients prior to the posted closing time of 3:45 p.m?
Due to fluctuating same-day appointment demands, there are days and times of the year when walk-in is busier than usual and may close early. It means we have reached the maximum number of same-day appointments that the walk-in physician can see before the clinic closes. We apologize for any inconvenience that this may cause and strongly urge patients to call the clinic within 2 hours of the posted closing time to increase the chance of being assessed that day.
- Can you provide my results over the phone?
In no circumstance can we provide medical results over the phone. Only doctors are authorized to read and provide the results of any medical tests performed. We will make every effort to contact you if your test results are abnormal to inform you to book a follow-up appointment. You must book a follow-up appointment with your doctor in order to go over the results in detail. We use a secure messaging system called Medeo; please keep an eye out on the email you provided us with.
- Are Doctor's Notes covered by OHIP/insurance?
No. Doctor’s Notes are not covered by OHIP or by UHIP, nor are they covered by the CUSA Health & Dental Plan or the GSA’s Health Benefits. As well, most private insurance providers do not cover this expense. Doctor’s notes are a chargeable service and are $20.
- Can I get a Doctor's Note for a past illness?
No, you cannot come to HCS and ask a doctor for a Doctor’s Note for a past illness. You must see a doctor when you are presently ill in order for them to make an appropriate diagnosis. It is then up to the doctor’s discretion to possibly provide you with a note relaying information about that illness to your work, professor etc.
If you require accommodation for a missed examination due to past illness, you may be able to use a Self-Declaration form and submit it to the Registrar’s Office. “As per section 4.3 and 4.4 of the Undergraduate Calendar and section 9.3 of the Graduate Calendar, students who do not attend a final examination or complete a final take-home examination because of illness or other circumstances beyond their control may apply to write a deferred examination. The application for a deferral must be made no later than three working days after the original final examination or the due date of the final take-home examination. The application must include appropriate documentation – in the case of a medical illness, by a physician’s medical certificate.
- Do I need to check-in for an appointment?
Yes. When you arrive at HCS for your appointment please check in with one of the Patient Service Coordinators. They will collect your Health Card information and let the doctor/counsellor know that you have arrived.
- Why do I have to pay a fee for arriving late/not showing up/cancelling within 24 hours?
Our doctors see patients on a very strict time limit. In order for everyone to be seen in a timely manner, it is important to arrive on time for your scheduled appointment. You have 24 hours prior to your appointment to cancel online or by phone. If you cancel within 24 hours you will be charged a fee, as it is difficult to find another client to take that spot on short notice. For more information please see Cancellation Policy.
- Can I schedule a same-day appointment?
Due to fluctuating patient demand, same-day appointments might not be possible. Please allow 10 days notice to schedule an appointment with a doctor. This also applies to appointments needed for a prescription renewal. Prescription renewal cannot be made through a same-day appointment, so please ensure you book in advance of running out of your prescription. If you’re out of medication, please contact your pharmacy to see if they can give you enough medication until you’re able to book an appointment. Otherwise, please contact the front desk to let them know you’re out of medication.
- What do I need to bring to my appointment?
You must bring your Provincial Health Card (ie. OHIP) or your International Health Card (ie. UHIP), and your student card to each and every visit to HCS.
- What are the methods of payment accepted at HCS' Accounts?
At this time, the HCS’ Accounts office can accept debit cards, credit cards, or cheques. If you would prefer, any outstanding dues can be arranged to be applied to your student account. Please call 613-520-6674. We do not accept payment in the form of cash.
- What does my CUSA Health & Dental Plan/GSA Health Benefit Plan cover?
HCS does not deliver the Health Plans provided by CUSA or the GSA. You must go to your respective student association in order to receive more information about coverage. Services provided by HCS are covered by the Student Health Fee included in your tuition, this is located on your statement of account where you pay your tuition.
- What can I expect at my first counselling session?
Our intake counsellor will discuss your needs and give your options based on what your needs are.
Your counsellor will talk with you to:
- Ensure you are safe.
- Listen and learn about what is most troubling for you right now.
- Provide you with one tip or skill to begin to help with your problem.
- Introduce you to interactive online tools.
- Offer recommendations for the next steps, including campus or community referrals.
- I would prefer to see a counsellor of a specific gender, can this request be accommodated?
Yes, of course. However, this will depend on the availability of appointments. If your visit is urgent you may have to see the counsellor that is available at the time. However, if your visit is urgent, counsellor selection will be based on availability.
- How many counselling sessions will I need?
When it comes to counselling, there is no “one-size-fits-all” formula. For some students, one appointment may be enough to get them back on track. For others, we may suggest ongoing counselling sessions, or other campus or community resources. Not every student will need a counsellor or counselling services.