Emergency Numbers

On-Campus Medical Emergency (613) 520-4444
Off-Campus Medical Emergency
*life-threatening emergencies only*
Ottawa Police Services – Victim Crisis Unit (613) 236-1222
ext. 2223
Ontario Regional Poison Control Centre (416) 813-5900
Telehealth Ontario                                                                                                              Free access to a registered nurse – 24/7 1-866-797-0000
1-866-797-0007 TTY

Mental Health Crisis Hotlines

Mental Health Crisis Service
Anonymous, 24-hour service for young adults, age 16 and older experiencing a mental health crisis, including suicide
(613) 722-6914
A confidential, anonymous helpline for Ontario post-secondary students. Offers professional counselors, mental health and addictions info, and on and off-campus resource info
Distress Centre of Ottawa and Region
Offers anonymous, confidential, 24-hr. service; text service is available from 10:00 AM to 11:00 PM.
English language service
(613) 238-3311 TEXT: 343-306-5550
Tel-Aide Outaouais
Offers anonymous, confidential, 24-hr. service
French language service
(613) 741-6433
Native Youth Crisis Hotline                                                                                                    Sponsored by Turtle Island Native Network 1-877-209-1266
Wellness Together Canada Adults: TEXT “WELLNESS” to 741741

Frontline Workers: TEXT “FRONTLINE” to 741741

Indigenous People: 1-855-242-3310

Suicide Prevention Hotlines

Mental Health Crisis Service
Anonymous, 24 hr. service for young adults, age 16 and older
(613) 722-6914
Distress Centre of Ottawa and Region
Offers anonymous, confidential, 24 hr. service in English
(613) 238-3311
Aboriginal Suicide Prevention Lifeline
Sponsored by Turtle Island Native Network
1-800-799-4889 TTY

Sexual Assault Hotlines

Ottawa Rape Crisis Centre
24-hr support for sexual assault victims/ incest survivors
(613) 562-2333
(613) 562-3860 TTY
CALACS francophone d’Ottawa
24-hr. crisis line and support for women who have experienced sexual violence. Services offered in French
(613) 789-8096
Sexual Assault Support Centre
24-hr. crisis line for all women: immigrant, aboriginal, lesbian/bi, differently-abled, women of colour, survivors of war and torture, who have experienced sexual violence
(613) 234-2266
(613) 725-1657 TTY

Violence and Intimate Partner Violence Hotlines

Assaulted Women’s Helpline
An anonymous and confidential 24-hour telephone and TTY crisis line for women in Ontario
1-866-863-7868 TTY
#SAFE (#7233) on your Bell, Rogers, Fido or Telus phone
Interval House of Ottawa
24 hr. crisis helpline for women
(613) 234-5181
(613) 234-5393 TDD
Nelson House of Ottawa-Carleton
Crisis hotline providing support and information on safety planning, access to community services, and advocating for women to find a safe place to stay.
(613) 225-3129
National Domestic Violence Hotline 1-800-799-7233
1-800-787-3224 TDD
Oshki Kizis Lodge Crisis Line                                                                                          For abused First Nations, Inuit, and Metis women and children (613) 789-1141
Ottawa Victim Services                                                                                                      Emotional support, practical assistance, referrals, and advocacy to individuals who have been affected by a crime or tragedy. (613) 238-2762

Addiction/Substance Abuse Hotlines

AA Emergency (613) 237-6000
Ottawa Addictions Access and Referral Services (OAARS)
Providing health services needed by persons aged 16 and over who are concerned about their alcohol and drug use and need help, providing information and support services
(613) 251-5202
Ottawa Withdrawal Management Centre (OWMC)
Open 24/7 and provide supervised support, in both official languages for men and women, for withdrawal from drugs and alcohol through residential, day and community outreach programs
(613) 241-1525
Ontario Problem Gambling Hotline                                                                                Confidential and open 24hrs a day. Available in English & French 1-888-230-3505

AIDS/HIV Hotlines

AIDS and Sexual Health Infoline                                                                                  Offering information, counselling, and safer sex information                                  Monday – Friday, 10 am – 10:30 pm & Saturday – Sunday, 11 am – 3 pm 1-800-668-2437

Gender and Culture-Specific Hotlines

Youth Lesbian, Gay, and Bisexual Support Line                                                        A service provided for youth by youth that affirms the experiences of lesbian, gay, bisexual, transgender, two-spirited, and questioning youth in Ontario.
Sunday to Friday, 4:00 pm to 9:30 pm
Naseeha Muslim Youth Helpline
Free and confidential helpline for young Muslims to receive immediate, anonymous, and confidential support over the phone
Monday to Friday, 6:00 am to 9:00 pm
Muslim Family Services of Ottawa
Deals with social issues related to individuals and families in Ottawa’s Muslim community.
(613) 232-6376
Somerset West Community Health Centre                                                                        Support line for African, Caribbean, and Black (ACB) Communities.                                  Monday to Friday, 9:00 am to 4:00 pm (Thursdays, 1:00 pm to 4:00 pm) (343) 571-0097      (613) 238-8210
Trans Lifeline                                                                                                                            A peer support hotline for members of the trans community or those questioning.      5:00 PM to 10:00 PM, 7 days a week (877) 330-6366
Talk4Healing                                                                                                                    Confidential helpline for Indigenous women. 1-855-554-HEAL
Hope for Wellness Helpline                                                                                                    Counselling and crisis intervention helpline for Indigenous people.                                  Available 24/7. 1-855-242-3310

Please take a look at the Ottawa Indigenous Services page for a list of Indigenous resources.