Emergency Numbers
Updated July, 2024
| On-Campus Medical Emergency | (613) 520-4444 |
| Off-Campus Medical Emergency *life-threatening emergencies only* |
9-1-1 |
| Ottawa Police Services – Victim Support Unit | (613) 236-1222 613-760-8100 TTY |
| Ontario Regional Poison Control Centre | 1-844-POISON-X 1-844-764-7669 (Toll-free) |
| Health 811 Free access to call/text a registered nurse – 24/7 | 811 1-866-797-0007 TTY |
Mental Health Crisis Hotlines
| Mental Health Crisis Service Anonymous, 24-hour service for young adults, age 16 and older experiencing a mental health crisis, including suicide |
(613) 722-6914 1-866-996-0991 |
| Good2Talk A confidential, anonymous helpline for Ontario post-secondary students. Offers professional counselors, mental health and addictions info, and on and off-campus resource info |
1-866-925-5454 |
| Distress Centre of Ottawa and Region Offers anonymous, confidential, 24-hr. service; text service is available from 10:00 AM to 11:00 PM. English language service |
(613) 238-3311 TEXT: 343-306-5550 |
| Tel-Aide Outaouais Offers anonymous, confidential, 24-hr. service French language service |
(613) 741-6433 |
Suicide Prevention Hotlines
| Mental Health Crisis Service Anonymous, 24 hr. service for young adults, age 16 and older |
(613) 722-6914 1-866-996-0991 |
| Distress Centre of Ottawa and Region Offers anonymous, confidential, 24 hr. service in English |
(613) 238-3311 |
| 988 Suicide Crisis Hotline Call or text. A safe space to talk, 24 hours a day, every day of the year. |
988 |
Sexual Assault Hotlines
| Ottawa Rape Crisis Centre 24-hr support for sexual assault victims/ incest survivors |
(613) 562-2333 (613) 562-3860 TTY |
| CALACS francophone d’Ottawa 24-hr. crisis line and support for women who have experienced sexual violence. Services offered in French |
(613) 789-8096 |
| Sexual Assault Support Centre 24-hr. crisis line for all women: immigrant, aboriginal, lesbian/bi, differently-abled, women of colour, survivors of war and torture, who have experienced sexual violence |
(613) 234-2266 (613) 725-1657 TTY |
Violence and Intimate Partner Violence Hotlines
| Assaulted Women’s Helpline An anonymous and confidential 24-hour telephone and TTY crisis line for women in Ontario |
1-866-863-0511 1-866-863-7868 TTY OR #SAFE (#7233) on your Bell, Rogers, Fido or Telus phone |
| Interval House of Ottawa 24 hr. crisis helpline for women |
(613) 234-5181 (613) 234-5393 TDD |
| Nelson House of Ottawa-Carleton Crisis hotline providing support and information on safety planning, access to community services, and advocating for women to find a safe place to stay. |
(613) 225-3129 |
| National Domestic Violence Hotline | 1-800-799-7233 1-800-787-3224 TDD |
| Oshki Kizis Lodge Crisis Line
For abused First Nations, Inuit, and Metis women and children |
(613) 789-1141 |
| Ottawa Victim Services
Emotional support, practical assistance, referrals, and advocacy to individuals who have been affected by a crime or tragedy. |
(613) 238-2762 |
Addiction/Substance Abuse Hotlines
| Ottawa Area Intergroup for Alcoholics Anonymous | (613) 237-6000 |
| Ottawa Addictions Access and Referral Services (OAARS) Providing health services needed by persons aged 16 and over who are concerned about their alcohol and drug use and need help, providing information and support services. |
(613) 251-5202 |
| Ottawa Withdrawal Management Centre (OWMC) Open 24/7 and provide supervised support, in both official languages for men and women, for withdrawal from drugs and alcohol through residential, day and community outreach programs |
(613) 241-1525 |
| Ontario Problem Gambling Hotline Confidential and open 24hrs a day. Available in English & French | 1-866-531-2600 |
Sexual Health/AIDS/HIV Hotlines
| Sexual Health Infoline Ontario
Free, anonymous and inclusive eChat and phone service for Ontario residents. This service is staffed by counsellors who provide information, support and referrals in English, French and other languages on sexual health topics. Monday – Friday, 10 am – 10:30 pm & Saturday – Sunday, 11 am – 3 pm |
1-800-668-2437 |
Gender and Culture-Specific Hotlines
| Youth Lesbian, Gay, and Bisexual Support Line
A service provided for youth by youth that affirms the experiences of lesbian, gay, bisexual, transgender, two-spirited, and questioning youth in Ontario. Text: 4 PM – 9:30 PM Chat: 4 PM – 9:30 PM |
647-694-4275 (TTY) |
| Naseeha Muslim Youth Helpline Free and confidential helpline for young Muslims to receive immediate, anonymous, and confidential support over the phone Monday to Friday, 6:00 am to 9:00 pm |
1-866-627-3342 |
| Muslim Family Services of Ottawa Deals with social issues related to individuals and families in Ottawa’s Muslim community. |
(613) 232-6376 |
| Black Communities Supports Phone Line
The Black Community Supports Phone line is available Monday to Friday, 9 – 4 pm, to provide practical and emotional support, service navigation, advocacy, health coaching, and referrals. |
(343) 571-0097
(613) 238-8210 (Somerset West Community Health Center Eccles Branch) |
| Trans Lifeline
A peer support hotline for members of the trans community or those questioning. Monday through Friday 1 PM – 9 PM Eastern |
(877) 330-6366 |
| Talk4Healing
Confidential Talk4Healing Helpline for Indigenous women and their families that offers help, support, and resources 24/7 through talk, text, and chat. |
1-855-554-HEAL |
| Hope for Wellness Helpline Counselling and crisis intervention helpline for Indigenous people. Available 24/7. | 1-855-242-3310 |
Please take a look at the Ottawa Indigenous Services page for a list of Indigenous resources.