As the ‘eshop: June 30th is coming!” notices make their way through the Carleton community, people naturally have many questions. In this series of tips, I am sharing answers to the most commonly asked eShop questions.
Question #4: If paper ICBs are going away, what is replacing them?
Paper Interdepartmental Charge Back forms (ICBs) have been used on campus for many years. We understand that the campus community is very familiar with how and when to use ICBs.
The good news:
The purpose of an ‘ICB’ has not changed with the introduction of eShop. It has been and continues to be used to order or pay for goods or services received from another department.
What has changed?
- The paper ICB form will no longer be accepted after June 30th, 2016.
- The paper ICB form will be replaced with digital Internal Service Provider (ISP) forms in eShop.
Why has the name of the form changed?
For many years, all internal service providers (e.g. The Printshop, IMS) have been making the paper ICB form work for their business. With the introduction of eShop, the internal service providers have taken the opportunity to customize the form to provide better service. As a result, there are many ISP forms in eShop.
Don’t worry, if you ask for help with eShop ‘ICBs’ both internal service providers and the eShop team will know what you mean.
What tools, support and training for ISP forms are available?
- The user guide is always the best place to begin. It will walk you through everything from how to log into eShop, where to find ISP forms and how to fill them out.
- There are also videos, including ‘Filling Out eShop Forms: Internal Service Providers’.
- If you prefer in-class style training:
- eShop 101: 2 hour introductory system training to get you started with eShop.
- Requisitions to Internal Service Providers: 30 minute session which explains the workflow for catalogue and form orders for internal service providers, including the process for estimates, withdrawals and cancellations.
- There are also FAQs related to Internal Service Providers
Next week’s tip: Have you been using an ICB when you should be using a JV?