Latest Updates on ITS Service Issues

September 26, 2019

ITS Service Alert #6

Sept. 27, 2019 – 4 p.m.

All IT services are operational and fully restored. ITS considers the outage that occurred on Sept. 26 completely resolved.

We thank the Carleton community for their patience.

ITS Service Alert Update #5

Sept. 26, 2019 – 7:43 p.m.

Please note that all of the important IT services, including FAST and cuPortfolio, have now been restored following an issue with Carleton’s Storage Area Network (SAN).

ITS will follow up on all other services which are less in demand and restore them as well.

We have appreciated your patience.

ITS Service Alert Update #4

Sept. 26, 2019 – 5:52 p.m.

Please note that all of the important IT services have now been restored following an issue with Carleton’s Storage Area Network (SAN).

ITS will continue to work on other services which are less in demand.

We have appreciated your patience.

The following services are completely operational:

Banner
Voice
Campus Card
Web – Carleton.ca and Intranet
Email
cuLearn
Carleton Central
Carleton 360
MyCarleton Portal
Banner Document Management (BDM)
DARS

ITS Service Alert Update #3

Sept. 26, 2019 – 4:10 p.m.

To All Members of the Carleton Community,

ITS has restored Carleton’s Storage Area Network (SAN) to an operational state and is in the process of bringing infrastructure services back online. ITS is starting with voice, email and other tier one services, including cuLearn and Carleton Central, and will continue working through the evening until all services are fully restored.

We will provide an update as soon as we can. We appreciate your patience.

ITS Service Alert Update #2

Sept. 26, 2019 – 12:45 p.m.

ITS continues to work on resolving issues connected to the Storage Area Network (SAN). Degraded performance and intermittent outages are still being experienced.

We will provide an update as soon as it becomes available. We appreciate your patience.

List of affected services:

Banner / FAST / Carleton Central
CRM-SITS (360.carleton.ca website)
eShop Services (reduced functionality)
u.achieve / DARS Audit Services
cuPortfolio Services
MyCarletonOne (MC1)
MyCarleton Portal, Connectmail and CMail through the Portal
Campus Card De/Reactivation, Campus Card Activity Review Systems
Campus Card Web Deposits & Web Payments
Carleton CMS & Secondary Web Services
Rideau Home Directories, Accounts and Personal Web Pages
Student Account Creations and Password Resets
Degraded Radius Authentication Services
Lyris ListManager Services
Pinnacle Voice Billing System
Carleton Service Manager (CSM)
VOIP phone service
CULearn

ITS Service Alert Update #1

Sept. 26, 2019 – 10:41 a.m.

ITS is currently conducting emergency maintenance on IT services. Degraded performance and intermittent outages will be experienced for multiple services during this time.

At this point, there is no estimated time for restoration of all services. An update will be circulated as the work progresses.

List of affected services:

Banner / FAST / Carleton Central
CRM-SITS (360.carleton.ca website)
eShop Services (reduced functionality)
u.achieve / DARS Audit Services
cuPortfolio Services
MyCarletonOne (MC1)
MyCarleton Portal, Connectmail and CMail through the Portal
Campus Card De/Reactivation, Campus Card Activity Review Systems
Campus Card Web Deposits & Web Payments
Carleton CMS & Secondary Web Services
Rideau Home Directories, Accounts and Personal Web Pages
Student Account Creations and Password Resets
Degraded Radius Authentication Services
Lyris ListManager Services
Pinnacle Voice Billing System
Carleton Service Manager (CSM)
VOIP phone service

ITS Service Alert

Sept. 26, 2019 – 6:20 a.m.

To All Members of the Carleton Community,

ITS support is currently working on a Storage Area Network (SAN) issue that has caused degraded performance and intermittent outages for multiple IT services. ITS will provide another status update as soon as it’s available.