Research Computing Services is now offering a secure, online file sharing platform based on Citrix ShareFile for researchers to store their data and collaborate with Carleton faculty and students as well as external collaborators. The data is stored locally within the secured data centre on Carleton’s campus.

Getting Started with ShareFile

To get started with ShareFile please contact the service desk ( and ask to have an account created for you. You will be provided what is called a primary account and a default storage volume of 500GB will be assigned to you. These accounts are only available for Carleton faculty and researchers. When your account has been created you can log into ShareFile at the following link: All primary account holders must log in using their Carleton credentials and DUO multi-factor authentication. Follow the instructions to log in by clicking the Sign In button on the left (students and external collaborators will login directly on that page on the right). Once authenticated you can navigate to Folders->Personal Folders to create folders and upload your data.

Adding Users and Sharing Your Data

Once you have some data uploaded to ShareFile (at least a single folder), you can begin sharing with others. Select a folder you would like to share and click on the People on this Folder tab at the top. This page will tell you who has access to this specific folder as well as their access permissions. To add a user to this folder, click the Add People to Folder button. If the user is already has a ShareFile account then you can find them using the search box. If not, click the Create New User button and input their details. Finish by selecting the user’s access permissions for the folder in question and click Add. This will create what is called a secondary account for this user. Anyone (Carleton faculty, students or external collaborators) can be assigned a secondary account. These users will log in directly to ShareFile on the login page ( Multi-factor authentication has been enforced for secondary account holders as well. Secondary account holders only have access to material shared with them within ShareFile and do not have a personal allocation assigned to them.

Citrix Files Desktop & Mobile Application

The Citrix Files application gives you direct access to your files by integrating with Finder on a Mac or File Explorer on a Windows computer. Files is also available for Android and Apple iOS devices through the Google Play Store and Apple App store, respectively. For more information and to download the application, follow the appropriate link below.

Citrix Files for Mac
Citrix Files for Windows
Citrix Files for Android Devices
Citrix Files for iOS Devices

Windows 10 Installation Guide

User Responsibilities

Although user data is secured in Carleton’s data centers, there are certain responsibilities that fall on the user. These include:

  • securing end user devices which are logged in to Sharefile and have access to your data
  • ensuring secondary accounts provided to students and external collaborators are kept up to date and unneeded accounts are removed
  • ensuring permissions on your files and folders are set appropriately so only authorized users have accesses to specific files
  • being cognizant of the data that you have stored in the ShareFile service, and removing any data that is no longer required
  • considering the use of file level encryption for any data that is particularly sensitive or that may be accessed or stored on devices that may not be fully secure>

Data Security & Retention Policy

Carleton University’s Information Security Team completed a security risk assessment of the RCS ShareFile solution and found it to be operating within the risk acceptance tolerance defined within the University’s Risk Management Framework. If you require further details, please contact RCS ( Based on this assessment, the Carleton Research Ethics Boards (CUREB-A and CUREB-B) have deemed this an acceptable platform for research data.

This service is hosted at Carleton and all of your research data will be securely stored in Carleton’s data centres. This data will be replicated and backed up to ensure resiliency. Any file uploaded to this service will remain until deleted by the user. Once a file is deleted, it will reside in your Recycle Bin for 45 days. After this time it will be removed from your view. Files will remain on the system for a few weeks more once they are removed from your Recycle Bin and will be recoverable by an Administrator. All efforts will be made for requests to recover deleted files outside of this window, but no guarantees can be made. If this data retention policy does not fit your needs please contact RCS ( so we can discuss your needs.