Zoom E-proctoring

Use a place with good Internet connectivity, low noise, and good lighting. Ensure there is no one around you. Keep your phone off for the entire duration of the exam unless you use it for Zoom If you have a roommate who is taking the same exam, please find a different location to write yours.

The use of virtual background or background blur is prohibited for e-Proctoring. Please select ‘x’ (None) for “Virtual background settings”:

The same Policy for in-person assessments is applicable to online examinations, therefore, the use of headphones is not permitted. Please ensure that your environment mirrors that of a traditional exam room.

Upon completion of your exam, you are required to show the submission page to your proctor via screen sharing or video. Please wait for their confirmation before leaving the e-Proctoring session. We kindly ask you to be patient as your proctor may be signing out other students at the same time.

Please reach out to the Examination Emergency Support team:

Exam-Related Emergency Toll-Free Call Line: 1-877-557-2930 (Canada & USA)

Outside Canada/US Exam Emergency: +1-613-518-2601

Non-Urgent Exam Related Issues: Submit an Exam Support Request

The Emergency Support line operates during the Final Exam and Deferred Exam periods during hours when exams are scheduled. During the teaching semester the support line operates during the exam hours of courses who have opted for one of the McIntyre Exam Centre’s exam services.

By email.

If you need to leave your computer’s vicinity with the intention of returning (e.g., to take a washroom break), you are required to let your proctor know beforehand. Please notify them through the chat and wait for their confirmation (similar to the face-to-face procedures). You are not permitted to leave the e-Proctoring session until all students in your course have digitally signed in, which is typically 45 minutes after the start of the exam.

Please re-enter the meeting or use the Zoom activity link to reconnect. After reconnecting, please notify your proctor regarding what occurred.

In case a member of your household enters the room during the assessment and asks an unrelated question, there’s no need to worry. Kindly inform them that you are in the middle of an exam and request them to give you some privacy until the exam is finished.

Yes, you can use scrap paper during the exam if it is authorized by your instructor. It is important, however, to show both sides of the sheets to the proctor to verify they are blank to start with. Use good judgment and follow the instructions when the proctor asks you to show your environment. You may be required to destroy used scrap paper in view of the proctor after the exam.

Yes, you will. In that case, please be prepared to show a government-issued photo ID for the authentication (e.g., a driver’s license, a provincial photo card, or a passport).

You can test access, as well as the webcam, the screen sharing, and the microphone, on Zoom’s website. If you are unable to access the website, you may need to configure Carleton’s Virtual Private Network (VPN). Please make sure to set up VPN prior to exam day. If you are unable to see or hear yourself, please take a screenshot of the error that you receive (if any) and submit an exam support request with the screenshot attached – the necessary assistance will be provided to you.

Using your cell phone as a hotspot is a suitable solution. It is not necessary to turn off your cell phone, even if it is not being used for e-Proctoring. Please keep it visible at all times.