In Tip #1 we listed the 5 overarching steps to submit a catering order in eShop.

  1. Sign into eshop
  2. Click on the Dining Services sticker on the eShop homepage. The sticker will direct you to Catertrax.
  3. Create your order in Catertrax.
  4. After you’ve created your order, click on the ‘process your order’ button. This will return you to eShop.
  5. Once you are back in eShop, complete the order by assigning funding to pay for it in eShop.
  • When you complete steps 1 to 4, Catertrax will send you an ‘order confirmation email’. This means that the order is pending in Catertrax.  It DOES NOT mean that your order is complete.
  • To complete the order (i.e. get your food delivered), you must complete step 5. Essentially, you pay for your order in step 5.

What happens if you do not complete step 5

  • Catering will notify you by phone to tell you that you do not have an approved purchase order for you order. They cannot fill the order without a confirmed purchase order number.

How to fix it

  • If the order is still sitting in your eShop cart, simply check out. Watch Video 3 to find out how (checkout begins at 4:34).

Related Tips

Leave a Reply

Your email address will not be published. Required fields are marked *