Now that eShop has been live for a year, the Accounts Payable team would like to share some common questions that have been asked and errors that have been made. It is our hope that sharing them will save some of you the time and trouble of repeating the same errors.
Tip #5: How to Pay a Balance Forward
As individuals we receive bills. If we forget to pay a bill or if there is a credit owing on a bill, that balance forward is carried onto the next bill. And we simply pay/are credited that next bill.
However, as a University Accounts Payable is responsible for paying a great many bills (e.g. Rogers, Bell, Staples). Accounts Payable uses vendors’ invoice numbers to ensure that bills are not paid multiple times (i.e. Accounts Payable cannot enter the same invoice number in Banner or eShop more than once). For this reason, we can only pay the current invoice total. Put another way, the current invoice total is unique to an invoice number. Any balance forward belongs to another invoice number. Let’s take a look …
What does all this mean to you?
Accounts Payable can only process a payment if they have an invoice. If an invoice is lost, you must contact the company to get a reprint.