Now that eShop has been live for a year, the Accounts Payable team would like to share some common questions that have been asked and errors that have been made. It is our hope that sharing them will save some of you the time and trouble of repeating the same errors.
Tip #4: We Process Payments from Invoices
Accounts Payable can only process a payment from an invoice. What is an invoice? A document that has a unique number (e.g. an invoice number, reference number) attached to a request for a given payment from a vendor. Sounds complicated? It is not. Your Rogers bill is an invoice.
What does this mean to you?
We cannot process a payment from a quote, a work order, or a statement (i.e. list of outstanding invoices).
Why?
Because these other documents do not have unique numbers associated with them and/or are not final documents, it can lead to duplicate payments.