The following is a statement of rights and responsibilities of all Health and Counselling Services clients.

Clients have the right to:

  • receive humane care and treatment, with respect and consideration
  • privacy and confidentiality when seeking or receiving care except for life threatening situations or conditions
  • confidentiality of your health records
  • receive accurate information concerning diagnosis, treatment, risks, and prognosis of an illness or health condition
  • ask about reasonable alternatives to care at HCS or outside facilities
  • a second professional opinion regarding diagnosis or treatment
  • participate actively in decisions regarding one’s healthcare and treatment
  • accessible information regarding the scope and availability of services
  • be informed about any legal reporting requirements regarding any aspect of screening or treatment
  • a copy of your medical record upon request and written authorization
  • file a complaint with the director of HCS regarding any concerns related to the privacy, confidentiality or security of your medical record
  • review and amend your medical record
  • revoke your authorization to release except to the extent that action has not already been taken
  • a copy of any fees and charges related to your visit

Clients have a responsibility to:

  • provide complete information about one’s illness/problem, to enable proper evaluation and treatment
  • ask questions to ensure an understanding of the condition or problem
  • show respect to health personnel and other patients
  • reschedule/cancel an appointment so another person may see a physician
  • pay bills or file health claims in a timely manner
  • use prescription or medical devices for oneself only
  • inform the practitioner(s) if one’s condition worsens or an unexpected reaction occurs from a medication
  • provide requests for permission to release health records in writing to HCS