Service for: Faculty, Staff, Students
Service Provider: ITS
Service Type: Connectivity

What is this service?

This service provides PC desktops, laptops, and servers, with the ability to be attached (e.g. joined) to Carleton’s CUNET Active Directory domain.

Computers attached to the CUNET domain enjoy a many features, detailed below.

How do I obtain this service?

For students, this service is included in the Public Computer Labs, and many of the Faculty-specific Computer Labs.

For Faculty and Staff, this service is typically delivered as part of Carleton standard image service, except the Faculty of Science and the Faculty of Engineering and Design, where it is delivered in selected departments.

If you would like a computer to be joined to the CUNET Active Directory domain, contact:

ITS Service Desk

How-to Links

  • N/A

Related Policies

How do I receive support for this service?

ITS Service Desk
Telephone: 613-520-3700

Support Availability – ITS Service Desk:

Hours of Operation
Library Hours
Monday-Thursday: 8:00am-10:30pm
Friday:  8:00am-10:00pm
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

  • Key Features:
    • Login to CUNET-attached computer via MyCarletonOne (MC1) credentials
    • Ability for ITS Service Desk to Remote Screen sharing to assist in technical problem resolution
    • Automatic installation of anti-virus software and monitoring
    • Automatic connection to Network Drives – Campus at login
    • Automatic connection to Print Services
    • Ability to receive new software installs and updates over the network
    • Ability for staff and faculty to add two-factor authentication 

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