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Policies

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Refund Policy

To request a refund, email lifelonglearning@cunet.carleton.ca or call: 613-520-3699.

To obtain a full refund, requests must be sent to the Lifelong Learning Program two weeks before the scheduled start date.

Cancellation requests received within two weeks of the scheduled start date will incur a 20% administration fee. Refunds are not provided after a series begins. Non-attendance does not constitute notice of cancellation.  We do not offer registration transfers.

If you have purchased an Expert Seminar using the Buy One Get One Half Off April 2025 promotion and request a refund of the full price registration, you will receive a refund equal to the price of the discounted lecture. Without the qualifying full-price lecture, the terms of the promotion are no longer met, and the remaining lecture will be charged at its regular, undiscounted rate.  This refund will also be subject to the above mentioned 20% administration fee if the cancellation request is received within two weeks of the scheduled start date.

Example:
If Lecture A is $50 (full price) and Lecture B is $25 (50% off), and you request a refund for Lecture A, you will be refunded $25 less a 20% admin fee—the value of Lecture B at its discounted rate—since you would then be considered to have purchased Lecture B at full price.

Refunds may be issued either to the credit card used at the time of purchase or by cheque, depending on the purchase date and when the refund was requested. This process follows the requirements of the Carleton University Business Office.

To request a cancellation on compassionate grounds, click the button below.

Extenuating Circumstance Form

Cancellation Policy

The Lifelong Learning Program reserves the right to cancel a series at any time but will make its best efforts to provide a minimum of one week’s notice. In such cases, registered participants will be refunded for the series fee(s) in full. Our liability is limited to series fee(s) only. We cannot be held liable for travel and/or other related expenses.

Should a scheduled series be cancelled due to lecturer illness or a technical problem, registered participants will be offered a rescheduled lecture, recorded lecture, or pro-rated reimbursement at the discretion of the Lifelong Learning Program. Participants who are unable to attend a rescheduled lecture will be offered a pro-rated refund.

Discount Codes

Discount codes are valid only for our 6 week Lecture Series. Discount codes are not valid for Gallery Series, Workshop/Writing Series and Expert Seminars, unless otherwise stated.

Credits

We are no longer issuing LLeaP credits.

If you have an existing LLeaP credit that you would like to use, please complete your registration, then email lifelonglearning@cunet.carleton.ca.

We will verify your credit balance and refund the amount to your original form of payment as applicable.

Wait list

Should seats become available in a wait listed session, the Lifelong Learning Program Administrators will reach out via email. Please note that all waitlist notifications are available for first-come-first-serve registration.

Parking

In collaboration with Carleton University Parking Services, a discounted parking rate will be provided to participants. A Welcome Email will be sent to registered participants 1-2 business days prior to the first day of the scheduled series. This discounted rate is only applicable to scheduled series times on Carleton’s campus. Please be sure to follow the provided instructions in order to ensure the discount code works.

Online Offerings

Technical Equipment for Online Offerings

Recordings

Virtual Offering Waiver

Online participants must agree to the following:

“I will be participating remotely in the Lifelong Learning Program and will not be on-site at Carleton University. I will be using my personal computer, phone, and internet at my own expense for the duration of the Lifelong Learning Program offering I am enrolled in. I understand that it is my responsibility to ensure I have up-to-date antivirus software and other internet security to prevent malicious software that could damage my computer systems or those of the University. If any technical issues arise, such as a cyber-attack or loss of data, the University will not be held liable for any and all costs, expenses, or claims arising from a loss of data or any other software or hardware damage.” 

Codes of Conduct

Facilitating Unauthorized Access

Respectful Learning Environment

The Lifelong Learning Program will not tolerate any content that is defamatory, hateful, racist, xenophobic, sexist, vulgar, obscene, threatening, insulting, offensive, and/or abusive.   

Participants must agree that when participating in Lifelong Learning Program events/series, they will: 

Violations of this agreement may result in the removal of the offending participant from the event/series without reimbursement. 

Scent-Free Policy

The Lifelong Learning Program requests that participants refrain from using perfumes, colognes, and/or other heavily scented products before attending any in-person lecture or workshop event/series. Scented products may cause allergic or asthmatic reactions that interfere with the health and learning of others. 

The Lifelong Learning Program reserves the right to change its policies at any time.

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