Procurement Services continues to work remotely during regular business hours (8:30 a.m. to 4:30 p.m., Monday to Friday).; however, our staff are available by email at, or for eShop assistance, at  You should receive a reply to any inquiry within 1 business day.

Below is some important information for our clients and vendors to consider for continued operations.

Holiday Closure and Restricted Building Access

Carleton University will be closed from Friday, December 24, 2021, through Tuesday, January 4, 2022, inclusively, and will re-open on Wednesday, January 5, 2022. Buildings will remain open until December 23, 2022, to allow faculty and staff to retrieve items they may need to operate remotely.

Beginning January 5, 2022, access to the majority of university buildings will remain limited to authorized individuals only and public access will remain restricted. To access these buildings for necessary work that cannot be done remotely, please use your Campus Card or call Campus Safety Services (613-520-3612).

For up-to-date information on the status of buildings and other services, please visit the Building Updates webpage.

Visiting Campus

Effective December 20 through to January 31, individuals should only come to campus to perform necessary work that cannot be conducted remotely. This includes all contractors and suppliers.

Any visitor attending campus (including your employees, suppliers or contractors) will be required to follow the daily COVID-19 screening self-assessment process prior to accessing campus, and checking in at campus locations if that individual intends to stay in a location for more than 15 minutes.  Please visit for further information.

COVID-19 General Supplies 

For departments and individuals currently permitted on campus, supplies can be ordered through eShop in consultation with your manager or supervisor. Catalogues for essential cleaning products, personal care items, standard signage, and physical barriers are available. These items are free-of-charge. Please be responsible in your approach to acquiring items and ensure your unit/department is coordinated in its requests.

Please also note that the available items may be different than the normal supplies acquired in your unit/department, may be subject to limits on amounts and may change over time.

In the event that a critical order is delayed, please contact Procurement Services as soon as possible by emailing or calling 613-520-3622.

Mail and Couriers

Due to restricted office access, Mail Services (T31) continues to act as centralized receiving for all incoming mail; however, mail delivery on campus by Mail Services is currently on hold until further notice. Individuals can schedule an appointment for pick-up.

Couriers will not make deliveries to individual campus locations (other than the Bookstore, FMP, ITS Hardware Services, Residence Commons, Mechanical & Aerospace Engineering and Science Stores). Science Stores will continue to remain open and accept all perishable items. If you have perishable goods being delivered to campus, you may direct the courier to deliver the item to Science Stores located at 118 Steacie Building. Please contact to inform them about your delivery. Hazardous materials such as chemicals, radiological, biohazardous materials, gases, etc. should be delivered to Science Stores.

For all other courier deliveries, please ensure that you specify the delivery location as your home or make alternate arrangements with your courier. In all cases, the manager must keep an inventory list of all major equipment and items ordered such as laptops, computer monitors, printers, ergonomic chairs, etc. A COVID-19 Supplies Inventory Tracking Form has been made available on the Financial Services website.

Customs Clearance 

Anyone expecting an international shipment or placing an international order will need to be available to provide authorization, the information required for clearance, or have a designate available.  If you anticipate any issues with your shipment, please provide information relating to the details of your shipment to

Purchase Requisitions (via eShop)

All purchase requisitions continue to be processed under normal operating procedures. For questions or assistance, please contact

Request For Proposals

Request for Proposals continue under normal operating procedures. If you are currently working with a member of our team on an RFP, they will remain your contact. Should you need assistance with a new RFP, please contact in order to be directed to the appropriate team member.

Procurement Cards and Travel Cards

Until regular operations resume on campus, all Pcards and Amex cards will be delivered to your home address.  Procurement Services will contact you to obtain your delivery information when we receive your application.

Users are required to complete the online reconciliation procedures to allocate expenses and taxes appropriately for their transactions, and then submit electronic copies of the statement and supporting documentation by email to on a monthly basis.   Please be aware that the FAST application, including Pcard, can be accessed remotely without connecting to the network through the VPN.  If you have any questions about this process, please contact

Nelson Water Deliveries

All deliveries of Nelson Water have been suspended until further notice. We appreciate your patience during this time. Please be advised that you may experience some supply chain delays or possible delivery interruptions; however, we will be available through email to assist with any issues.

Shredding Services – Iron Mountain

All regularly scheduled shredding services with Iron Mountain have been placed on hold until regular services resume on campus.

As a reminder, please refer to Working from Home and Securing University Records at: