Frequently Asked Questions

Anyone who has access to a least one funding source, whether that is for a FAST application, or for Travel & Expense, most likely already has access to eShop. Use FAAM in Carleton Central to request access to eShop if you don’t already have it (FAAM FAQs). Email Financial Information Systems if you have questions.

In most instances the “Requisitioner” will be anyone who needs to purchase an item, whether it’s office supplies for the department, or lab supplies for a research project.  This could be a Departmental Administrator or a Researcher or anyone who needs to fill out a form in eShop or shop any of the catalogues. To be a requisitioner, the user must have financial access to at least one funding source, otherwise, their role will be restricted to shopper status.  Shopper status will allow a user to shop and create a cart, but instead of checking out, the shopper will assign his or her cart to a valid requisitioner.

The signing authority “Approver” is based on the funding source(s) used in the check out process.  Additionally, the cart will go through a series of approvals which could include Procurement Services, Research Accounting and/or Accounts Payable depending on the dollar value and/or the commodity of the purchase.

Please complete the Procurement Card application and send it via email to donna.pereira@carleton.ca. Please ensure the form is signed by the Head of your department.

Please e-mail Donna Pereira to request a change to your default fund or account.

Please e-mail your request to Donna Pereira, cc’ing your supervisor, confirming that you have their approval for the request.

These requests are considered on a case by case basis.  Please e-mail your request to Donna Pereira, cc’ing your supervisor, confirming that you have their approval for the request. If the request is to be charged to a Research Fund, Procurement will seek approval from Research Financial Services. 

Your limit is automatically refreshed on the 26th of each month.

Please verify your card information with the vendor.  If it is still declined, please contact Donna Pereira.

Please start with contacting the vendor to ask for details on the charge. If that doesn’t resolve the issue, please contact Donna Pereira.

These requests are considered on a case by case basis.  Please e-mail your request to Donna Pereira, cc’ing your supervisor, confirming that you have their approval for the request. If the request is to be charged to a Research Fund, then it must also be approved by Research Accounting.

No, travel and entertainment expenses are not allowed on the P-card.  The Amex corporate travel card should be used for these types of expenses.  An application for these cards can be found here.

Transactions can be reconciled anytime throughout the month by going to carleton.ca/fast and logging in with your MyCarletonOne login. A PDF copy of step by step instructions can be found here.

Yes, you must submit all of your receipts.  When you have completed your monthly reconciliation, attach the original receipts to your monthly card statement and sign. Please forward the statement and back-up to your supervisor for signature, and then send to ap.pcard@carleton.ca

Please contact accounts.payable@carleton.ca

The cardholder should make every effort to reconcile their transactions by the deadline provided in the monthly reminder email. If the deadline is missed, any accounting changes will need to be done by a Journal Voucher in FAST by the department.

No.  The card may only be used by the cardholder whose name is on the card.

Please contact the ITS Service Desk at ext 3700 and they will reset it for you.

Please call the 1-888 number on the back of your P-card to have the bank reset it.

Please email Donna Pereira and advise what your new default account should be changed to.

Please email Donna Pereira to request cancellation of your card.

Yes, subject to the Professional Expense Reimbursement Guidelines.