CoMaS

All the information captured will be saved on your computer inside the CoMaS folder. It will be sent securely to a server located at Carleton University. The transmission and storage of information follows Carleton’s privacy and security policies.

Yes, they are saved in the CoMaS folder on your desktop. There is a folder for each exam and test activity you do. There is a folder inside each activity called Screens that stores the screenshots and webcams shots and another one called Logs that keeps the log reports. Please remember that you should not delete or move these files while the exam is in progress. You can delete them after the exam is done.

Run the application again as soon as you know it has crashed. If it asks to replace the folder, click on “Yes and continue”. However, if it does not work despite your best efforts, leave it and attend to your exam. After the exam is over, submit an exam support request (please specify your course, operating system and version and include screenshots of the error) to let us know what happened. We will include your explanations in the report we provide to your course instructor.

CoMaS continues to gather information even without an Internet connection, so you should not close the application during the exam. When the connection is established again, it will send all the gathered information to the server automatically.

If you encounter any technical issues, please submit an exam support request for e-Proctoring subject via (please specify your course, operating system and version and include screenshots of the error).

Scheduling and Examination Services will be running drop-in sessions where we can help troubleshoot installation issues. Please check the events sections for any upcoming drop-in sessions.

CoMaS will be running in the background so after logging in. You do not need to take any further actions and can start your exam in Brightspace.

CoMaS has been vetted by Carleton’s Information Security and Privacy Offices. However, if you are still concerned, ask your course instructor, well before your exam whether alternative modes of assessment are available to you.

This strategy is fine, and you do not need to turn off your cell phone even if it is not used for e-Proctoring. Leave it in plain view. Please let your instructor know that you are using your phone as a hotspot.

Use a place with good Internet connectivity, low noise, and good lighting. Ensure there is no one around you. Keep your phone off for the entire duration of the exam unless you use it for an Internet hotspot. If you have a roommate who is taking the same exam, please find a different location to write your exam.

If your household member walks into the room during the assessment with an unrelated to exam question, don’t worry. Politely remind them you’re taking an exam and you cannot talk until the exam is completed. If you have a roommate who is taking the same exam, please find a different location to write yours. 

A webcam is mandatory for CoMaS. If you are unable to meet the technical requirement for e-Proctoring please discuss this issue with your course instructor, well before your exam date.

Students may use a break for washroom (i.e., Washroom Break), scanning and printing documents (i.e., Scanning documents), some technical issue related to laptop/desktop (i.e., Technical break), some house-related work (i.e., Personal emergency), or break specific to a PMC exam accommodation (i.e., Accommodation break). The steps you need to take for a break. 

• Go to the webcam page, which opens at the launch of CoMaS. Select the correct break that best describes your situation, or write a description in the last two boxes provided. If Webcam page is closed then open page again through desktop/comas/course_name/Exam/tools/webcam .  
• After you have selected or typed in the reason for your break, please click OK to the pop-up alert.  
•  Please ensure that you uncheck the tick mark when you are back from break; otherwise, you will be considered on break, creating suspicion and possibly getting flagged.