What is it?
Vendor Performance Management (VPM) is a formal type of performance evaluation for Contracts, concerned with both the quality of deliverables and the manner in which they are delivered. At every stage, from drafting your procurement through the end of your Contract, you will have a key role to play.
Procurement Services requires VPM to be included when creating a qualified supplier list (see Vendors of Record, Request for Supplier Qualifications). VPM may be included on any open competitive procurement, where it will add value.
While not every Contract may include a formal VPM process, Contract owners should always monitor their deliverables and understand what they and their vendor have agreed to.
Why is it important?
The success of your Contract is closely tied to ensuring deliverables are monitored throughout. The results of VPM performance evaluations may affect a vendor’s eligibility for future Contracts, therefore they must be completed promptly and accurately to reflect the work that was completed.
Where do I find more information?
For more information, email ProcurementServices@carleton.ca.